App didn't work at all. All browser.Brian G.
Moving Truck Rental in Elmhurst, IL at Wandas Rental Too
(Distribuidor de U-Haul del vecindario)
Elmhurst, IL 60126
(Unmanned Location Self Service)
Services at this Location:
- Lun. - dom.: 8 a. m. - 8 p. m.
- Devolución del cliente 24 horas
- habla español
Alquileres locales para mudanzas de ida o en la ciudad en Elmhurst, IL 60126
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The address provided for the location is a barber shop. Called the phone number provided for the location and it went straight to voicemail. Call the U Haul customer service number and was on hold for 30 minutes. Extremely confusing process.Robin P.
The truck was extremely beat up. Didn't feel safe. The parking lot it was parked in had so many extremely deep pot holes that made maneuvering the truck difficult to avoid them. Also, the parking lot was very dark, felt unsafe dropping the truck off in the dark.Michelle T.
This was the fist time I rented a truck on line thru the app. I would definitely recommend the service. It was very easy to use. The van was in very good shape too.Alice R.
Truck TM59095 had one headlamp not operating The check-in/out on your phone is a real painMatthew G.
Although the 24/7 check-in was seamless and the process easily presented via the app, in hindsight, I feel it was a lot of extra work on my part. I would rate the experience higher if I had walked up to a counter and had paid U-haul personnel execute the pickup/return regimens, like a concierge in a hotel. I get the labor savings on your end and the added convenience for some customers who like playing with thier phones on issues like this, however I finished the day feeling like I paid for the rental but also had to work for that privledge, instead of just picking up and dropping off keys.Bill M.
Wish equipment check in was easierRandall W.
NA, service great. I used this location twice recently.David P.
I made the reservation through the 800 number. Thr girl was very helpful but ended up giving me wrong information. She told me the 10' trucks seat 3 people, which is false. She also put the reservation in my name even though I told her I was paying but wouldn't be picking the truck up. Thankfully, Luis straightened everything out for us. He was really helpful.Catherine M.
Truck cab was a lot dirtier than I first thought. Garbage under seats. Not a big deal, I thoroughly cleaned before I left.Charles G.
Good helpful peopledavid H.
Website check in is very hard. Louis was greatMark M.
When we picked up the moving truck it would not start. Battery required jumping. We were told that there would be no other issues. My wife and I were moving out of our house, and had an entire truck filled with items before realizing that the truck would not start again. It needed a new battery. When my wife called the location from which we rented she received a text that said nothing other than "At lunch". Horrible service. The only bright spot was the third party company that came out to do the battery change. I will never rent from U-Haul again after this experience.ANGELA G.
Self dispatching was a terrible experience. I was not informed I would be self dispatching until an hour after pick up, this delayed my pickup time 2 1/2 hrs. NEVER AGAIN!LauraMarie B.
Their was no office, and the website sucksmaria M.
The staffs were friendly and very responsive. The experience was pleasant and enjoyable!Xinhai Z.
The worst experience ever. My reservation was changed twice and the third time the new location was an hour away from Chicago. I was told about the new location to pick up 4 hours before my move out time from my apartment. It took me 2 hours (back and forth) to get the truck and start loading. The truck was disgusting. There was food on the floor, dog/cat hair all over, some oil/grease spill next to the driver seat. The steering wheel was all sticky and there was a rotten food smell( or some kind of weird smell). It took me 15 -20 mins just to clean the inside of the truck. I had to disinfect it as I was not sure if it's Covidd clean or not. When I mentioned to Luis who I spoke over the phone on how dirty the truck was, he said " if you don't want it, just leave the truck and go somewhere else". Driving the truck was even worse as the side mirrors were constantly shaking and it was hard to see back.Jonathan J.
They forgot the blankets. Please refund us for thatMelissa N.
First time using self serve. Happy it is accessible 24hrs. It was easy. I will recommended to everyone.Pablo F.
The had issues checking in online.. Hard to get connected to a live person when I needed help. Took over an hour to get the whole thing figured out.Daron D.
Hi Despite my lack of knowledge using my phone to conduct the transaction, I was very pleased with the Uhaul representative. He was extremely helpful and put me at ease and a smile on my face.Cynthia W.
I absolutely hated having to do everything myself! Picking up the vehicle and returning the vehicle was such a pain! I will never use your facility again.Robert R.
The equipment and the UHaul contact-less check in/check-out was great. The location was just OK. It was well-lit and felt safe because it was high-visibility, but that parking lot and whole area is not well kept and frankly getting to be kind of an eye-sore.David B.
The location address is a barber shop. Since there was no one around to help, I drove around a huge parking lot at the corner of north ave and route 83 where I saw a few uhaul trucks. The app wasn't clear on how to get the key so I had to chat with a rep who had to verify my application and then send me a pic of a truck with a key box on it which I had to assume was near me. I found the box and spent 10 minutes in the rain trying to figure out the unruly lock that was securing the box holding the key. Then all the picture taking and uploading to the site to verify all the info made this seem like an extremely impersonal experience. This process was very unorganized and frustrating.Lee F.
The instructions to drop off the keys were very unclear. The instructions stated to drop the keys in the box located outside the facility while there was no facility, just a lot of cars. After searching, I finally found the box on the side of one of the trucks. I would recommend making the instructions more clear. Further, the instructions were unclear on where to leave the truck. The gps took me to a large lot and if there wasn't another truck present, I wouldn't have known where to leave it.Aliuddin A.