The office was closed during the posted business hours. I had to call the service phone number to get the attendant. I had to verify the rental through the app before the attendant could help. When the attendant came, I had to wait while she went to get a grinder to cut the lock off of the lockbox to get the key for the truck. She was helpful, but overall unprepared to set up the rental without a lengthy delay. The windows of the truck were extremely dirty and I had to clean everything before I could leave for the trip. I believe that there was an exhaust leak, and there was carbon monoxide getting into the cab of the truck. I had a headache the entire time that I was driving the truck, and I felt ill for an entire day afterwards. I had my dog along with me on the trip in the passenger floorboard, and he threw up for two days afterwards and was extremely lethargic. I notified the attendant at the return center. I also don't think that the surge brakes on the trailer were working properly as it seemed like the truck was doing all of the braking.
RONALD B
M&M Delivery
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Elkhart, IN 46517
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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- 2.5 es la calificación promedio de clientes
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It was very bizarre. No doorknob on some doors. Very very dirty and a very scary place. I didn't pick this place. U haul changed the location, because the place I wanted (2 miles away), didn't have a 20 ft truck. But I called about 2 weeks prior. I can't believe u haul hasn't taken their business elsewhere. Bad for us hauls name! I felt like we were at a chainsaw massacre movie. Seriously!!
Ryan SThey practically lived in the rental space with multiple aggressive dogs. Had no space to allow a customer inside out of the weather. Non-op front door. Was rude to me and my wife. Broke the Jack on the trailer so I couldn’t get it off the truck. Is there enough character space in this thing for everything? I showed up at 9am to pickup my rental, front door had a sign to put packages/deliveries down in foyer. On next glass door, sign said “if locked knock on back door” no lights on, door locked. Go around back to one of the many many doors. Knock, a bunch of dogs start barking and not in the “hey someone’s at the door kind of way”. A lady opens the doors few inches til the chain catches and barks at me “what do you want?” It’s 14° and I’m here to pickup my scheduled rental. “Okay, go back to your truck and I’ll call you.” She called, was rude, I gave the phone to my wife while a different lady came out to connect the trailer to my truck. The lady tells me to stay in my truck. Sets the trailer hitch down on my 2 5/16 ball. I hadn’t flipped it upside down yet, thought she would have. It’s marked in hi-viz colors. She says I’m good, I get out and check. The Jack is all the way up, chains connected, lights connected and the hitch is sitting on top of the ball. I tell her that the ball needed flipped and it didn’t go down. She didn’t even realize it! She put the Jack up so tight and forgot which way the Jack handle turned to lower it. Pulled to hard the wrong way and broke the thing, just free spun. The shop attached to the Uhaul place came over with a big Jack, lifted the trailer, I flipped the ball, set the trailer back down on the right ball and left out of there. If it hadn’t have been the only auto transport in the parking lot I wouldn’t have taken it. Really made me wonder how well that particular place maintenances the equipment. Trust the google reviews. I’m not just being a prick, it’s truly awful. I’m not an anti-dog person. I have a pitbull and he’s a baby. I also know the difference between “hey someone’s at the door” and “hey, let me at ‘em.” Many people have said that my pity looks like Petey from ‘Little Rascals’ but I think he looks like Chance from ‘Homeward Bound’. Either way, come here at your own damn risk. Forewarned is forarmed, buyer beware. The lady left no notes about the damaged during connection and if it wasn’t for the ladies doing their due diligence when I arrived at the drop off location, I would of likely been stuck with a repair or damage charge or something.
PAUL HThe truck was filthy with black soot and mud all over the inside.
Janine DThe service was amazing
Tammy P