i use uhaul often and i never had such a bad experience as here. the guy was unprofessional. took him an hr just to do my reservations. tried to give me the truck with the wrong milage so i would have been charged before i even took it off the lot. i originally rented it for 1 day. the next day before the 24 hr mark i called to extend it another day which is a normal thing with uhaul company itself but this private renter threatened me with putting a report for stealing the uhaul. i told him i was going to call the company and report it because im a paying customer and im following the rules... why am i being treated like that. the 2nd day of the uhaul before my 48 hour return time came i called to let him know we will be dropping off our truck at 2. he demanded the truck at 12 and once again threatened me with filing a report of stolen vehical. all because he said he had another customer to give it to. that is not my problem. i paid for 48 hrs im entilted to my 48 hrs. the way they do buisness is horrific. treated me and my family so bad and we are paying customers. that is not right. it doesnt end there though. apon returning the uhaul when we were checking out for payment he told me since i didnt bring it back at 12 when he wanted that he was charging me for 3 days. thats is stealing. i did not authorize that. i only had it LESS then my 48 hours. i was outrached and called customer service right away to file a complaint. that is bad buisness. uhaul compqny should really look into that small dealer. he only has 1 rental uhaul available but he represents the uhaul company and i will officially not use them ever again. worse experience i ever had being cursed at and mistreated very unprofessional. im an assistant general manager for my company and i will tell you what... WE WOULD NEVER ALLOW OUR CUSTOMERS ..PAYING CUSTOMERS TO BE TREATED AND TALKED TO THE WAY HE DID. uhaul you need to look into it and disiplinary action needs to be taken. if thats how i was treated who knows how many other people are mistreated as well.delia R.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Elkhart, IN 46517
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No one was there, but I had to move trailers around to park mine. Should be more organized.Noberto M.
Very friendly staff.Michael B.
Very professionalMarshall A.