The experience made a stressful move much easier.
Krystina E.
IStorage El Dorado Hills
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in El Dorado Hills, CA 95762
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
We got to the office but no one was there. Called the number at the door but it must have been the U-Haul central number. We were confused and somewhat upset. Then the rep showed up and we were able to starr reserving the truck. The process was not very clear. We had questions but the answers were not convincing. Finally we did reserve the truck for the following day. We returned the following day to find out that the U-Haul office in Petaluma's where we would leave our truch was not available anymore.. We had to go to a near city to deliver our truck. The rep was really a nice guy but needed to know more about the process.
Barbara D.If you are able to do the 24/7 mobile app rental it is very easy.
Chris V.The rental truck only had 1/4 tank of gas which caused me to incur an additional gas stop.I would expect the truck to be full so I could return it full and not have to guess on the amount of gas used.
Greg C.My recent experience renting a vehicle from U-Haul's El Dorado Hills facility was, on the whole, a positive one. The vehicle I rented was in excellent condition and performed without any issues. One standout feature was the convenience of using the mobile app for check-in and check-out. However, the mobile app, while functional, could benefit from some enhancements. During the check-out process, it took me approximately 10-15 minutes to complete the required steps. The primary issue I encountered was with the app's interface, which lacked intuitive navigation. For instance, upon opening the app, I expected to see a prominent orange button guiding me through the initial steps of the check-out process. Instead, I was presented with my reservation details and a text line that said "view/edit," among other information. The "check out" option was buried within this text, making it less obvious for users who might not be familiar with the online process. Another challenge was during the check-out process, where users must acknowledge disclaimers and scroll down to check the "OK" box. On a small smartphone screen, this step could easily be overlooked, potentially causing delays for users. While the mobile app offers convenience and efficiency, improving its user-friendliness and clarity in guiding users through the rental process would enhance the overall experience. Despite these interface challenges, my rental experience at the El Dorado Hills facility was positive, and I would consider using U-Haul again in the future.
Agrifino E.