My contract stated the drop off location and address just as norma, so when I dropped the truck off at this location after trying to stay close to my mileage amount and fueling the truck up, I asked customer service where to put the keys as there was no drop box. The lady on the line at customer service was incredible helpful. The male uhaul manager that called me insisted that due to that location being under Reno’s there’s no drop box and I would have to drive the truck 20 minutes away to another location. He was incredibly rude and ignorant. I fulfilled my end of the contract and had another obligation to get to right away which is what I told him to which he replied “well there’s no where for you to leave the key” I told him again I fulfilled my end of the contract and if that wasn’t a suitable drop off location I should have been notified. Eventually he told me there’s a door with a slot on it to put the keys which would have been incredibly helpful right off the bat. This person should be fired immediately. Absolutely useless human being.
Matt Bulek
Derrick Snacks & Deli
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edmonton, AB T6E5X7
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Customer Reviews
- 3.5 Average Customer Rating
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Unit was clean, but the truck needs some work. It felt like there was a 10° dead zone on the steering wheel, making the drive more difficult than it should be.
Edwin AuGreat customer service
Jaykumar AminHe was very nice and respectful, took all our info and equipment quickly.
Conner HuffGreat service
Remi Noel