My rental was picked up and returned the same day (28 Sep). It took until Oct 16 for them to send me a receipt which showed they didn't process the return until Oct 10th, resulting in over $600 of bogus charges. When I replied to the email address for concerns or questions provided along with the receipt, on Oct 18, I received no response. I waited 8 business days before calling customer service, to be told that the erroneous charges had already been refunded. A simple reply and updated receipt should have been a given, not something I needed to call and ask for. This location's employees need better training in processing returns. This location's area field manager needs better training in communication. Ghosting a customer who is disputing hundreds of dollars of charges is unacceptable.
Jason E
Foods 99 Store
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Edmonton, AB T5C2A7
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Scheduled to pick up truck at 8a.m. but person arrived 10 minutes late to open up the store. Moving blankets that I pre-ordered weren't in the truck. Truck was behind 2 other trucks, so I had to wait for guy to move the other 2 trucks first.
Jon BI can't think of anything, easy pick up, easy drop off. No complaints.
Suzette MFirst I booked the truck 4 months in advance for a different location. The night before was switched to this location. Nobody looked over the truck with me, there was half a tank of gas but loaded it filled it with gas and hit the highway to find out the gas tank was leaking due to tampering. Then I waited on the highway after finding out it was leaking after filling it again for 4 hours then it was finally fixed.
Daniel MWaiting for a refund on mileage
Matthew H