Overcharged us for rental and charged us for gas incorrectly. When we received our bill, we went back to get his corrected and we were told because the bill was finalized, there was nothing they could do we would have to call U-Haul Customer Service. We called three times to let them know we would be returning the rental late and we were told by Tracy that we had until 3:00 pm to return the truck at no charge. We were charged $40.00 for an additional day and $60.00 for gas because the cashier put the fuel level at 1/8 tank but we have a picture showing it was 1/4 tank which is where it was when we rented the truck. We called customer service and the Agent "Marietta" put in a claim and said we would have to wait for "Alvin" the Area Manager to call us back to fix this issue.Mark H.
Rana's Travel Center
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Eatonton, GA 31024
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Very helpfulScott S.
Terrible return process. Painfully slow.Barry M.
We used the 24/7 drop off and everything went smoothly.Mark H.
easy returnJonathan D.