Fix your glitchy app which caused the only and prolonged stress to be out in the middle of nowhere with no support, wasting 2hrs and 45 min of my day simply trying to complete the app and get someone live on the phone to help. Your app deserves EXPLETIVES.Diane A.
Moving Truck Rental in East Rochester, NY at Thomas O'Brien Inc
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en East Rochester, NY 14445
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 Average Customer Rating
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Website for truck share was extremely slow. I wasted 40 minutes trying to get approval and was on hold the entire duration. Luckily the managers for the location answered and were extremely helpful. Not the locations fault whatsoever but corporate needs to get their stuff together.Chase M.
The drop off location was poorly marked and seemed unsafe and unattended. The phone numbers posted were called with no response! I was uncomfortable leaving the truck there but it was the arranged location so I followed instructions and did so.LISAMICHELLE M.
No one was at the facility. The two numbers on the door was called and no one answered or called me back. Could not find the key. Mobile App was not user friendly. Next time I will go to a U-Haul site; not a sub contractor.Lyn D.
Tom is a very personal person.Kimberly B.
The box to return the keys was locked and there were no directions as to how to unlock it. I had to call customer service who hung up on me twice (it was very odd, as they were otherwise very nice). The third call worked and I got the safe number to the drop box for the keys.Ryan S.
Very friendly staffManuel L.
I ordered my truck online for $100 and the first 130 free. Well none of that proved to be true! I was extremely disappointed. I couldn't pick up the truck in the location I was promised online. I wasn't given the price I was quoted online and I certainly didn't get the first 130 miles free! I won't be using uhaul again! I'm very disappointed! And quite upset! Sincerely, Diane Jordan Webster, New YorkDiane J.
Check in/rental process was easy, straightforward. Staff was nice. Truck was easy to drive, and they worked with my schedule. The truck itself needed new windshield wipers, so driving at night in the rain was terrifying, but it's all good. Would definitely go back in the future, positive experience overall. Thanks!Jaime W.
The service woman had no knowledge on hooking up or inspecting the equipment properly.Joshua H.
Multiple day discounts? Reservations with deposit for big truck and receive our smallest truck for the day before or the day after free! A quick rundown of the particulars of safe driving with each vehicle. Where are the wipers on/off switch? Emergency brake operation?Julie M.
excellent service, the grounds need to be cleaned up. otherwise an efficient process and easy process.Donald B.
Make sure that trucks are able to pull out at promised time and not blocked in.Clifford B.
A U haul sign where Ontario Street starts would help in finding the location.William M.
very professional service, equipment clean, all efficient..Thomas S.
Really weird. Down a dirt road. Muddy. Industrial. With poor signage. Not clear where the office is. A somewhat helpful guy pointed to where to drop the trailer - down a muddy road around back on the other side of a broken down truck. The location was convenient and I was able to drop the trailer. Fortunately, I'm up for an adventure but I would not recommend this for other U-Haul customers.Travis M.
Overall very good experience.Doug V.
This was my first time renting a truck through Thomas O'Brien/Balkan Motors and, as far as I'm concerned, the only people I'll be dealing with going forward. Uhaul's online reservations are generally quick and easy but it's about a 50/50 shot things working out when you go to pick up what you've reserved. I've had no end of trouble when going through the franchise Uhaul locations so I've been trying to use the independents. Sometimes you get some guy with a gas station or a junk yard who also happens to rent Uhauls, and then other times you get an honest small businessman who knows how to work with people! Balkan was fantastic to work with and really helped me out. I will definitely be renting through them again. Extra special thanks to the guy who had to come in early to get me on my way!Jeffrey P.
Driver's door was hard to close.MICHAEL B.
Convenient pick up location to Fairport and East Rochester.corrine R.
This is the third time I've had problems with my reservation. I will NEVER use UHaul again and neither will my friends and family and anyone one else who asks me. Horrible service!!!Victoria S.
U-Haul made mistakes with my reservation and as a result no truck was available. I was not informed. No one took responsibility for the error and communication was very poor. I called customer service and was transferred several times until finally another truck was available which cost me more money and put me behind schedule. My advice to customers is get the truck the night before because U-Haul is very poor at correcting mistakes. My request to U-Haul is to put a higher value on your customers!Richard O.
The person never checked the truck there was an 1/8th of a tank of gas. Also I didn't use as many miles as in estimated yet was charged for 30 miles when I only went 15.Bridgette F.
I can't view my receipt. Otherwise excellent customer service, will be using them again.juanita B.