Overall I love Uhaul and have always had great service wherever I have rented from. The complaint I have is with the service at the Denison IowA location. The guy is not customer focused AT ALL.. when I returned the 6X12 trailer after using for 24 hours, I backed it in to the parking spot, unhooked the chains and the light cord and then went in to ask Ali if he had a Jack to help lift the trailer off the hitch. He said, no that I just needed to lift it off. I told him that I could not lift it. He said, just move it around and lift it, if I come help you I will charge you $25. I said that I have never had a Uhaul facility tell me that and that they were always right out there to assist when I returned a trailer. I walked out and tried to get the trailer unhooked. He did come out and acted like he was put out by assisting me and then just said “ok bye bye “ and walked away. Very very poor customer service. I will not rent from that location. I will drive to Carroll. Thanks. Theresa Sheer
Theresa Sheer
Denison Inn & Suites
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Denison, IA 51442
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Customer Reviews
- 4.0 Average Customer Rating
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The location is great for rural Iowa and the staff was very friendly. However, we received the truck with the floor mats covered in road grime from the last user. Additionally, both windshield wipers were broken and the truck was a 1/2 gallon low on coolant. We had to spend our own personal time & money just to be road-worthy. Throughout the journey, cab leaked water onto driver and had to be sealed with paper towels every couple hours for 3 days. Very disappointing after spending $2000+ on this unit. Would like to see vehicles reviewed a little closer before leasing to another user, especially at the prices charged.
Jacob WeltzQuick and easy to find. The staff was very friendly and accommodating.
Marc FlanaganMake sure that a representative actually calls you and goes over stuff so you know what your actually getting yourself into
Lakota Pickel-MaloneGreat customer service. I have a hurt foot and the staff was willing to help with hookup and detachment. Everything was clean and well maintained.
Kyler Zimmer