First off I did not rent this unit. Secondly the person running g the location didn't bother to get the real persons name and information because, and I quote, "well I typed in a phone number and the information just popped up so I just took a driverlicense number and a cash payment for the vehicle." Third the phone number I had when I was 18 the address I haven't lived at in 2 years and my madien name was used but haven't been a roberts in the last 3 years. I am highly disappointed in not only the person running the business but also Uhaul for not training their people to collect the information of people renting equipment. I would have been held responsible for damages to something I didn't have. And considering I was well over 50miles from the town it was rented from at the time of rental I was clocked into work. This is not only missuse of personal information but borderline ID theft. I have since filed a police report with local law inforcement and will be seeking council for pressing charges for undue stress of the situation.Tearyn R.
Watts Bar Bait & Tackle
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Decatur, TN 37322
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Had to wonder around and find someone living at the site to go get the guy that worked there. He was sleeping and it was noon.Jim W.
Can't get a hold of anyone for help.Cheryl H.
Super unprofessional and I was sent to the old location first that was shut down, then this place there was only a young boy to take the keysJohnathan K.
This is the second time we have dealt with this location, the first time they didn't record the trailer being returned and the second time they overcharged us by 8.00 for insurance that we specifically declined. We won't deal with them again!Peggy T.