Have an office or call staff to help with mobile check in. I spent almost 45 mins at this location trying to get checked in to get my truck. I didn’t have anyone to help me with the process.
Stormy Fields
BB&J Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Decatur, AL 35601
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Customer Reviews
- 3.5 Average Customer Rating
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We did not know exactly where we were supposed to park the truck. A person who appeared to be homeless and living in one of the units and had a van parked on the premises with his bedding inside it, approached us and told us where to park the truck. We noticed two knives in the van at the bottom of his sleeping bag. It was very sketchy.
YVONNE ThomasThis is a self pickup only facility. There is no live person there. You check in through a mobile device. There were no prior instructions send other than have your mobile device with you. When I got there I could not get into the system to checkin. I had to call the 1800 number and it took them 5 minutes to answer my call. Then I was parked next to the truck but had to drive around front to checkin because if said I was not at the location. Once I got the app to work it took them another 5 minutes to verify me. DO USE MOBILE checkin at any facility. Took me over 30 minutes for a pickup that should have taken no more than 10.
EMILY SPRINGERThere were lots of signs about where not to park. It would be great to show where to park
Cynthia PowersThe inside drivers side had dirt. The lock was hard to open on the key box. Instructions would have been nice.
Jacqueline Cowan