The online pickup process was glitchy and failed several times despite us have excellent 5G cell service. It took us over 30 minutes to complete the pickup process and required intervention from the customer service team to complete. There was a long wait time on the customer service line also. The on-site U-Haul representative could not help once we had committed to the online pickup option. Very frustrating. Also, this location had no moving supplies that you can typically count on finding at your pickup location which forced us to go find them elsewhere. All of these issues caused a significant delay in our moving day schedule. It just made a stressful day much more stressful.
JoEllen M
Dollar Saver
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Decatur, GA 30032
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The customer service was good the truck needed washing.
Audrey MNo help from the facility checking in the vehicle. Seemed unsafe with people hanging around the store. Truck was muddy.
Keary LIt was a shady part of town. If I had been by myself I would not have gotten out of the car.
Windy WGet the right price of a hand truck$15; instead of saying UHaul calls it a dollie $7.
Helinda L