Place was filthy to include the smoke filled office, poor lighting, extremely poor customer service. They provide no assistance in unhooking the equipment” I was told To drop it off any where I chose”. After dropping the auto hauler off, I returned to the office to request a receipt and was informed “they do not provide them as everything is recorded on camera”. I requested a signature and the individual scribbled some lines on my invoice. Extremely poor customer relations individuals work did not offer to assist me in backing my RV with trailer into the final drop location. I would no recommend this facility to anyone to either pickup or drop off your equipment. I strongly recommend sending someone to unknowing go to this location to rent or drop a piece of equipment. In fact no one even came to inspect damage to the equipment, fortunately METTS did mark the equipment with circle black X’s prior to my leaving their location. I would be happy to discuss this further at your convenience. Sincerely, Normand Lefebvre
NORMAND L
Express Towing and Recovery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Crossville, TN 38555
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Customer Reviews
- 3.5 Average Customer Rating
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The inside of my U-Haul was absolutely filthy when I received it. And then I go drop it off at the drop off location and I GOT CHARGED for someone else’s mess. I will not be using U-Haul again especially with the express towing location the communication was absolutely poor when I got there they did not have anything ready for me and I had to call and wait until someone else arrived and had to go through someone else on the phone to finish up a process would HIGHLY not recommend.
Shauna SHave someone ready to help, in the mechanic garage they call an office.
Kevin LI was stuck in the freezing cold with the ramp down at my storage unit waiting on a roadside tech who was going to take more than 2 hours to arrive. I ended up getting it fixed at my own expense so I could complete my move, in the dark.
Josh AI had online reservations that got changed when I picked up the equipment. The pick up location computer was not working and things were definitely not set up properly. Drop off location said to leave the trailer by 10 pm. It was picked up behind a locked gate. I was not going to leave the trailer unattended outside of a locked gate. I did arrive before the location was opened and waited for someone to arrive. They charged me for an extra day? That's unacceptable. Very unhappy with this rental.
James N