I made an online reservation for counter pickup. When I arrived at the location the person was not available. The location houses a mechanic shop and autonomy. The person was not available and those that were there weren't able to help. I called Uhauls 800 number for assistance and was finally provided assistance once the uhaul regional relationship rep, Derrick was engaged. I understand this is a new startup however it was not a great experience at all. My pickup time was not adjusted even though it was delayed by 90 minutes and the owner of the business was not available nor did he ever reach out to me. Horrible experience. They should not have advertised the box truck was available for rental if they didn't know the lockbox combination. I should actually be refunded for the wasted time, unsatisfactory and overall lack of service at the site. Will rate online and advise others to not do business. If the owner didn't have his uhaul credentials, he should not have directed me to make an online reservation. The truck was returned by 9 am the next morning. What a damn fiasco.Steven F.
Prolific Auto Repair
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Cranston, RI 02920
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