I dropped off using the app but it was not an easy location to park such a large truck
Jared S
Heltons Wrecker Service Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Conway, AR 72032
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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We followed all the steps and checked-in, got our trailer, and started moving. An hour later I got a call saying they were going to cancel my rental because I hadn’t checked in. I called, and was on the phone for 20 minutes with someone who obviously had know idea what they were doing and asked us the exact same questions over and over. Then she tried to blame us by saying that we picked the wrong trailer and check in time, even though it was the one recommended by the UHaul website. She finally got it to go through once she put the correct vehicle specs on there. She wasted 20 minutes of our small window of moving. I wouldn’t recommend UHaul to anyone because it caused us an inconvenience to an already busy and stressful day.
Kyle DI have rented Uhaul equipment three times in the last two years, but this is my first time using this facility, and this was by far the worst experience. I rented the vehicle for my daughter and son-in-law to move. They arrived 10 minutes early, and the person working the counter seemed confused about what they were there to do. They were told to wait until the person who handled renting the equipment. This is somewhat understandable since the business's primary job is a wrecker company. However, this is at 9 a.m., so I expect someone to be available then. The person did not arrive until 9:40 am, 40 minutes into the rental time I paid for. It took another 20 minutes before they had completed the paperwork, which is odd since I completed the online check-in. And this person was unprofessional for the check-in and return which did not sit well with my daughter. I understand that life happens and there are bad days, but I definitely will not be using this facility in the future.
Donivan BI made a reservation for an appliance dolley and some blankets which they didn't bother telling me so we had to spend a hour more looking for one and the one we found at another u haul wouldn't allow me to take it out of town so had to take it back before left
MONA NThe open bed trailer had caked mud and residue when it was picked up. Clearly not cleaned by the prior customer and not subsequently cleaned by the dealer. I returned it in the same dirty state in which it was received. This only after the dealer I originally rented from on the U-Haul site the day before was closed and the phone non-functional. When I called U-Haul they admitted the dealer was closed but remained functional on the website.
Jeff A