My truck reservation was set for 7am at Save Green using the 24/7 contactless service, when I got to the location at 7 and tried to "pickup" the truck through customer portal I got the below message. "Your rental is scheduled for hand delivery, in order to start your 24/7 truck share reservation please wait until the location has opened at 5/22/2021 9:00am". I needed the truck at 7am and had people waiting for me to bring the truck; I ended up having to wait till 9 before I could get the truck. I called u-haul direct and no one could/would help. This is unacceptable. The woman on the phone said that she has tried calling the field specialist several times and texted with NO answer or call back. When we got the truck the brakes were not in good shape and the truck was leaking coolant. This is unacceptable service and to be honest not worth the hassle to use u-haul again.Christopher P.
Moving Truck Rental in Concord, NC at Save Green Self Storage
(Distribuidor de U-Haul del vecindario)
Concord, NC 28027
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 6 p. m.
- Sáb.: 9 a. m. - 5 p. m.
- Dom.: cerrado
- 6/15/2021: cerrado
- 7/5/2021: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Concord, NC 28027
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
- 3.0 es la calificación promedio de clientes
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My original reservation was changed to another location and then pickup time was changed. I arrived at the changed location to pickup the truck, I found that my pickup site had changed again. Had to drive to that location and then had to go fill up with gas as there was only 34 miles go gas left. Needless to say, I was not happy. There folks that were waiting on me and the truck that were not happy either. I have never this type of service experience before. FYI, the side mirrors were not adjustable and a safety issue. Thank goodness, I had someone following me that could tell me if it was ok for me to move from one traffic lane to another.TINA C.
Nothing Excellent Customer Service. Keep Up The Excellent Work.CALVIN C.
They did not have a dolly, that of which I had signed up to rent. Luckily I have a small one at home. They deducted the cost but it would have been nice to know ahead of time.Michelle O.