After hours drop off, app kept asking to scan a bar code that did not exist. So I'm being charged for two extra days. Even after calling the 1-800 number and being told the app shouldn't be doing that. On top of that there was so much through traffic that finding a place to park the truck with trailer attached while trying to figure out the disaster of an after hours drop off was frustrating to say the least. I will never be renting a uHaul again nor will I be recommending it to any friends/coworkers. I never had this much trouble with Budget truck rentals.JESHUa H.
Moving Truck Rental in Comstock Park, MI at National Storage of Alpine Ave
(Distribuidor de U-Haul del vecindario)
Comstock Park, MI 49321
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9:30 a. m. - 6 p. m.
- Sáb.: 8 a. m. - 4:30 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Comstock Park, MI 49321
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
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Mobil pickup experience was not good. The truck I picked up did not have the equipment I needed, which delayed my move as I had to drive to pick up the equipment.Joshua O.
Our truck size got changed and then our reservation got changed to a mobile check in. It took multiple attempts to verify our alternate contact via the mobile check in. Our furniture pads we paid for we're not in the truck when we received it but we were still charged.Zach W.
Very seamless and easy to work withWilliam K.
Very Slow, Told me I had to check in off my phone when I chose counter pick up. had a rough time with wifi when returned to get me a receipt. Not the lady's fault It sounded like they came from different locations with 0 training. I finally got frustrated and left without my receiptAmanda S.
Internet pickup and return needs to be improved. Thank goodness the person was great (Cory).Dick W.
the 24/7 truck share service was a pain to say the least. Took over an hour and a half to finally get the truck and the customer service people were clueless when it came to helping us figure out how to actually pick up the truck. had to take a picture of every little detail when it came to picking up and returning it the whole process took a half hour each time alone to take and upload pictures. Was supposed to be less of a hassle but was the worst experience and would not recommend this to anybody. Was overcharged $40 as well and was offered no explanation as to why this was added on.Allen B.
Great Customer service. Very pleasant to work with.William R.
CSR was most helpful and very knowledgablemickey W.
Great location, very friendly staff!!Sean H.
The online experience was a struggle. With the busyness of the move, my phone was not charged enough to do the pick up process by myself. People prefer a one on one experience when it comes to renting a truck.Kelly M.
I was not provided with a furniture dolly and there was no one there to help me. I had to get the furniture I purchased so I ended up having to lift and carry a heavy sofa, chair and shelves. I hurt my back and spent the weekend in bed. The pick up/ drop off location was dark and scary. I was nervous leaving my vehicle there. I had to find my way in the dark to find the key pick up. It is near a apartment complex and there was a lot of traffic people walking around me and I did not feel safe trying to get the van checked in. While trying to take the pictures I was so nervous because the area is dark and people were walking behind me. I should not have been charged for the rental when the equipment was not provided. The dolly is an important part of a rental and there is no excuse for it not being provided. It is unacceptable and the location should take responsibility for the failure to provide the rented equipment.Tracy V.
I was charged twice and the company has not responded as to why. Not happy.Cindi A.
was charged $40 extra for nothing?Michael B.
When I called and made my reservation, the terms conditions and costs were all laid out. When I picked up my vehicle, all terms conditions and costs were repeated again. I then signed a contract stating those exact terms and two days later I get a notice on my email that they have taken out ADDITIONAL money from my credit card without prior knowledge. When I called to inquire I discovered that they had changed the contract - AFTER THE FACT!! And no one has responded to my attempts to rectify this deplorable circumstance. I am just so surprised! I have dealt with U-Haul for over 40 years and nothing like this has ever happened to me! I feel like a victim of bait and switch! And I am shaken by this experience.bruce W.
When I came to pick up my uhaul at the specified time no one was at the location on Alpine in Grand Rapids. I had to call and wait for her to get to the national storage location. Then she had trouble getting the keys out of her lock box. I was over an hour late getting my uhaulKelly S.
It took well over 10 minutes to get the confirmation code from the app. We were well on to other Ventures before we ever got a confirmation about the return.michelle K.
Will be calling customers service will not use uhaulJustin K.
The sales man was very rude and seem like he didn't want to be at work!!!! Poor customer service.Devonte J.
Always top notch. Clean and well maintained equipmentCory H.
The van was brand new and clean. The rental location was clean and the service was top notch.Cory H.
Great customer service??Jacenta D.
Nothing needs to be improved. The customer service was awesome and really professional. 5 stars all the wayALBERTO H.
Couldn't contact pick up site, wasn't told enclosed trailer weight is 2000lb empty....but employees were very friendly.TRAVIS D.
Location was super clean and guy was nice and friendly.Deep A.