The drop-off location was fine and convenient. What was not fine, was after I made a reservation using this drop-off location, a U-Haul employee (via a text message that suggested a possible discount) cancelled my reservation, and made another one using a different (and totally inappropriate) drop-off location during a follow-up phone call. I even mentioned that the new location was wrong, but it showed up on the final contract. Thus, the check-in process was annoying and time-consuming, and required several phone calls to U-Haul to set back to my original location. In an attempt to simplify the truck reservation process by using the app and text messages, U-Haul has actually introduced problems that were not encountered the "old-fashioned way". Very disappointing experience overall.
JEFFREY CARR
Hilliard South Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbus, OH 43228
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Customer Reviews
- 4.5 Average Customer Rating
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The back of the truck had a bunch of broken glass that had to be swept out before we could start moving. This location is also very small and hard to maneuver. Odd choice to put large trucks
Desarae HustonThe gentleman who helped me was amazing and so helpful.
Anthony BoggsThis is a great location. The person who attended to me was excellent. I had the best Uhaul rental experience. Keep up the good work.
Cedric MikobiThe customer service at this location was fantastic. Very helpful and friendly. I would not hesitate to use this location again if I ever needed another truck.
Melinda Davies