Quick and easy pick up and drop off. The men there make it easy to get the truck and get going. This is the second time I've used Franks and would recommend them.
CHRIS STEINER
Franks Marathon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbus, OH 43221
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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They did not give any of the correct instructions regarding picking up the keys. We had to sit in the car for a long time waiting to get ahold of customer service from U-Haul. The customer service representative gave us the code and location of other lock boxes on the property and luckily there were some keys in one of them. If not for her, we would not have been able to pick up the truck we paid for at all due to not having access to the keys.
Ben BolyardThe guy that had me fill out the paperwork also ran the gas station. He neglected to tell me that I needed to put my own gas in the truck after the rental was complete and they had already moved the truck into the back. He charged me well over the normal rate to fill up the tank. The Ford truck was very old with 130000 miles on it but still worked and did the job.
Philip DoddWhile picking up the equipment was fine. Dropping off was another thing. The service person was rude, and felt the need to get snippy with me. He also felt the need to mansplans how the equipment works. I will not rent from this location again!
Anne RomasWe have rented two U-Haul‘s in the last month. They had completely different pick up situations. Neither one of them were textbook, what was supposed to happen. If it wasn’t for Jim Brown, the representative from the white cloud, U-Haul, we would’ve had a very rough experience. He did what he could to make it right, and I appreciate his work and trying to Help aid in the problems we encountered.
Christine DeSanti