My appointment was for3:30. I arrived on time. It was 15 minutes before the truck was cleaned. The young man I was dealing with was having problems getting the reservation released. He told me that I would not be able to rent me the truck if he could not get it done before they closed by 4 and they "would be out of there by 4". They tried to switch me to a pick up which I could not use. They gave me a phone # to call and told me that I could call and straighten it out. When I refused to leave until he got it straightened out, he made a phone call to his supervisor, he could suddenly rent me the truck. Very poor customer service. More interested in getting out of there. Will never use this facility again.
DAVID J
Orchard Auto Service LLC
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Collinsville, IL 62234
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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The two young gentlemen that were running the place, but I returned. The van was very rude. They told me they did not have time to check my van in. They had other priorities. All they were doing was weed eating and mowing the grass over all was very bad.
CHRISTOPHER PThey had the wrong amount of miles on my receipt as well as no gas in the uhaul when I received it. I had to gas up the uhaul then after using it for I hr only driving 40 miles, I was not only charged over the amount that I signed on the receipt but they had the AUDACITY to charge me a fee for gas. Mind you the uhaul was empty when I received it and I returned it with a little under I/2 a tank. I recommend that you just close this location all together. They were very very young guys working here who clearly had no idea what they’re doing .
LAURYN IEverything was excellent.
David SI really liked the ease in renting the truck, the young man at the counter did a great job renting the truck to me, he knew exactly what truck I needed to rent will definitely rent a uhaul again!
JOYCE R