The location has six parking spaces total. I'm not sure what the usual amount of traffic is coming in and out of this location but it is laughably insufficient. As a result of this, some customer of the long term storage attempted to get into an altercation, yelling out of their window while I was trying to leave with a rental truck. Staff at the location are not very helpful and unwilling to work with uHaul to confirm or resolve issues with reservations. I made a reservation for one rate and when I showed up to claim the reservation I was quoted a price almost twice what was originally reserved. Obviously I had no choice but to accept this as the need for the rental truck was time sensitive, I can't just go and find another one last minute without paying 3x the amount from somewhere else, let alone anyone having availability last minute. Currently uHaul is honoring the original reservation and issuing a refund, however it has only been for a partial amount, waiting for the refunding of the insurance that the employee at this location charged even though I told them I had coverage through my driver's insurance: "we can't alter the details of the reservation," except apparently when it costs more in favor of the rental company I guess. I would have serious reservations using uHaul in the future and I certainly would not deal with this specific location ever again for any reason whatsoever.
Daniel S
A Storage Depot LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Clifton Heights, PA 19018
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Customer Reviews
- 4.0 Average Customer Rating
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The process was quick. The equipment worked. The employees were friendly, in particular Venus. All my questions were answered and payment was processed well.
Naima KNot handicap accessible. High step into the office and no chairs or seating accommodations.
James RVery friendly and very helpful
Dan MStay the same
BARRY S