I made a reservation, two days before I needed, to pick up a trailer from one Haul location. As I was driving to pick the trailer up, I called just to confirm and was told they did not have the trailer, they had the reservation but could not provide the trailer. They transferred me to another location on the other side of the county. I went there to pick up a trailer, they were closed but we were going to do everything over the phone. Mind you, it was pouring down rain and my wife and I together could not pick up the tongue of the trailer high enough to place it onto my truck hitch. The gentleman we were talking to over the phone was very nice and helpful and suggested that we go to another location, so back to the other side of the county we go. The third location is where we met Austin. I cannot say enough positive about Austin! He turned a very bad experience into a good one. He was extremely helpful, friendly, caring, and professional. He knew what he was doing and accommodated us without any problem. Before I knew it, the paperwork was done, signed, and the trailer was hooked up my truck. When it comes to UHaul, I highly recommend seeing Austin. He treats you with respect and is eager to satisfy the customer.
mike h
Beane Outdoor Structures
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Concord, NC 28025
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Austin is a great guy and very helpful. Highly recommend this U-Haul location.
Jim LBeing charged for 100 miles at $1 a mile was a bit of a surprise. If I knew the price was that much I would have never kept the vehicle any additional time.
Arnold KOverall, the staff was friendly and courteous. If I had any questions or concerns he reassured me by asking all questions. I have rented from this location twice and will be returning again.
COLETTE FNothing, agent makes everything easy and fast.
Joe W