The location was fine ..... but U-Haul app is not user friendly at all. I called and gave my credit card information, and the customer service rep told me to go to the uhaul location and follow the instructions on the app and I would receive a code to get the keys. This did not happen. We were on the phone outside in the cold talking to a rep trying to get a code for over an hour . Two other people were there trying to get their keys as well. This process is absolutely ridiculous. And the return of the truck was even worse the app did not work. The app would not upload the pictures that are required. The whole experience was awful. I am very tech Savey and could not make anything work, pickup or drop-off. UHaul you should be ashamed of this process. Picking up a truck when a business is closed is not a good idea. Same on you UHaul!!!!!
CRAIG SOLLARS
Prestons Auto Detailing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chillicothe, OH 45601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The truck was clean and smelled good. The truck however has a bad bounce in the front end and needs an alignment badly.
Heather StoutNothing everything was perfect and the people were absolutely awesome
HEATHER CORBINPrestons allowed me to leave my vehicle at their location. Makes picking up the U-Haul so much easier!
TIMOTHY MCGLONEThe owner was very cold and callous. Did not greet was not very friendly. I had hook up the U-Haul equipment myself. The the older man came out and took a picture of the connection because he was required too. Did not even walk me out to the equipment. So no. I will not return to that location anymore. I am a man of color. And the owner did not seem to like black people.
Reginald Greathouse