My reservation was changed last minute to this location and when I arrived the guy who handled uhaul reservations wasn’t even there and I was told to scan the code on the truck but when I did, the app said I couldn’t sign in that way so I had to wait for the guy to change my reservation over the phone since he wasn’t at the location…my reservation was supposed to allow me to drop the uhaul off at a different location since I was using it to move 40 min away but on the day of, I was told I needed to bring it all the way back to the same location…and the worker helping me was vaping the whole time while trying to get my reservation figured out…huge mess on uhauls part….
HOLLY E
SNK
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Chicago, IL 60651
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Owner refused to give me dolly and blankets until I pressed him for them. Still only received 6 of the 24 blankets and a utility dolly instead of an appliance dolly. I have since been refunded by Uhaul (thank you)
PETER TNot very organized gave me a truck with a dolly and moving blankets and didn’t need them they just took up space
Drew HNot used to having the rental be a side business for a gas station; make it more clear what customers are looking for.
Shannon SI did not receive all of the equipment I reserved. I was not given the lockbox code information up front. I did not receive a call the night before to confirm my reservation details. I tried to get in touch with this location for four days and they never picked up the phone. A Uhaul rep I spoke to over the chat feature in the app even tried calling them and she couldn’t reach them either. The cab of the truck was dirty. The location is a rundown gas station. I originally chose an actual Uhaul center that was close to my condo to retrieve the Uhaul truck but my reservation was inexplicably changed at the last minute to this gas station.
Melissa H