The employees were very friendly when I picked up the small 4x8 trailer and I returned it when they were closed because they said there would be no issue. I rented the small 4x8 trailer on a Saturday morning and returned it Saturday afternoon after they had closed and parked the trailer at the location where I rented it, as stated by the contract, nowhere in the contract does it say it must be parked perfectly between the lines in order to avoid an additional fee. I received my receipt and they had assessed a $10 cleaning fee. I returned to the location to ask why I was charged a cleaning fee when it was as clean as I received it, initially their response was I must call U-Haul, even though the location added the fee. While I was leaving a man came out and said I was charged because I didn't park the trailer right between the lines of the parking space. I questioned him, no time during the rental process was I told I would be charged if I didn't park the trailer perfectly and that's not on the contract either. The contract states it must be returned to the same location that is was rented from and be clean. While I was leaving I noticed 2 other trailers parked across the lines, picture attached. I assume it's ok for the Cannon U-Haul franchise employees to park trailers anyway they wish, but not the customer. I’m very sorry these employees at this location had to do some actual work. I know that’s a lot to ask of anyone these days. I’ve always had a good experience with the U-Haul Corporate owned locations, but this one will not receive my business again. My advise to anyone renting, always deal with the corporate locations, if possible, and steer clear of these small franchised locations, or at least check their feedback first, especially this one. They have questionable business practices and seemed to be ethically challenged. I wish I had checked the poor Google reviews and the less than professional responses from this franchised location before I rented from this U-Haul location. My suggestion is, you should too.
Stephen Foster
Cannon Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chattanooga, TN 37416
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Customer Reviews
- 4.0 Average Customer Rating
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Was a fantastic experience. Would definitely recommend this location.
Patrick Walkerthe passenger side strap ratchet is old, junky, and very difficult to use, needs to be replaced. The other side is better but not much. Otherwise it was OK.
gary bealeI filled out all the on line info and uploaded my drivers license for a mobile pickup. The location did not have my truck ready and I had to go inside. They stated that U-Haul did not send them the info. The Truck wasn’t swept clean. I had included a dolly in my rental and they did not have any dolly’s. I had to stop and buy a dolly at Walmart. I have never had these difficulties before with renting. I will go back to renting from another location, even if I have to rent a larger truck.
Karen McLaughlinFast and friendly. I was in and out with no problems.
Marlon Putman