I showed up and no one was at the location. I knocked loudly and no response. I called the toll free number for U-Haul. They gave me combinations to access the lockbox. None worked. I overheard the operator say the agent would not be at the location for 45 MINUTES. We were in a time bind with movers waiting to see us at 12:30 pm. I saw one of the garage doors cracked open. I yelled in. Finally a gentleman came out and said he did not know anything about the U-Hauls. Then he comes out later with a handful on keys. I saw the code on one matched my vehicle number. So I took it and left. I got home and found a dolly inside just laying on the floor of the container portion of the truck. We did not order one. We took it on and off the truck as necessary for this move, from Charleston to Morgantown WV, a distance of 150 miles. It was a drop off at the Morgantown location but we had no idea if we should drop the dolly off there. It was not on our invoice and we did not want to get later blamed for keeping it if they lost it. I called the one 800 number for U-Haul on July 7 at 3:45 PM. I told the fella the trouble that we had had picking the vehicle up, the fact that we didn't realize there was a dolly on it until we started loading, the fact that we had to fight around the thing while we were loading and unloading, and then we had to carry it all the way back to our home and Charleston in the back of one of our vehicles because we didn't have any idea whether we should drop off the remote location or not. He then lectured me about the fact that I should've dropped off at the remote location. And then he told me I could drop it off at a Charleston U-Haul location. That is NOT my job. I am not putting that on my wife and her Honda CRV. Further, I won't get any verification that I dropped it off even locally because it's not on my contract and, six months from now, if it gets traced back to me, somebody from U-Haul is probably going to accuse me of stealing it and I will have no proof otherwise! My dealings with you thus far have not inspired confidence. Long story short, the dolly is taking up space in my garage. You need to come get it. We are not delivering it. We ended up with having the agent at the toll-free number filing a formal complaint with an area field manager. That manager is supposed to call us within 48 hours. The agent's name was Rusty. He would not give me his last name. I told him they can pick it up, but that we do not feel the obligation to transport it any further under the circumstances. We have dealt with QUITE ENOUGH as it is.
Frank W
Dedicated Auto Body
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Charleston, WV 25304
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Great people. I needed a truck to move into the city. They were efficient and helped.
Carol M