Horrible experience. We dropped our trailer off one day EARLY on 4/2/21 and yet this location charged us for late drop off! No one was there when we dropped off at 11:30 on a Friday. My husband followed instructions to drop off with no one there. Received a bill for $91.56 for a late drop off...really? Still trying to fight this. Calling UHaul customer service yet again because the area manager who was meant to call me never did. I've been on hold for 45 mins so far. I don't understand why customer service could not help me with this in the first place. So frustrating when you do the right thing and then get charged for doing the wrong thing! Very unlikely I will use UHaul again.Phill L.
Moving Truck Rental in Charleston, SC at West Ashley Motors
(Distribuidor de U-Haul del vecindario)
Charleston, SC 29407
Services at this Location:
- Lun. - jue.: 11 a. m. - 5 p. m.
- Vie.: 1 p. m. - 5 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Charleston, SC 29407
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
We were suppose to pick truck up in Mount Pleasant. It was a further drive to pick up truck making it less convenient.JEFFREY H.
Easy process to drop the truck off, however there was only one place to enter and exit and a truck was blocking it when we arrived. Because of that, we had to wait in a nearby parking lot for a while until it left to enter the lot.Kayla T.
great serviceLEROY H.
Rushed me through and didn't print a receipt. Partially not their fault as U-Haul sent me 2 different locations for pickup, one on email and a different one on text. Average for the balance of quickly being able to get me a truck but also rushing me and not sending any email or receipt at all.CHRISTIAN WILLIA H.
No help and also no room to load my car into dollly. Awful service. Been twice and it is always some lazy lady that only wants to do the bare minimum.. no place to park sooo many problems. The johns island uhaul is the best I've seen in the Charleston area.WHITNEY P.
Pick up and drop off was friendly and pleasant.BRYAN S.
A cleaned and sanitized truck due to Covid 19. There was a cup and bottle of liquid in the truck. A Large piece of Plastic in the cargo. No hand truck with my truck. I had to go to another location and pay AGAIN for a hand truck. The location was way out of my area. I called customer service to be refunded and was given a hard time. Was also informed that there would be no compensation for my inconvenience, time and gas. Moving is already hectic and this was the icing on the cake!Kenyia W.
Location is a small car lot. Driveway is full of water filled potholes. There is no marked parking. I asked a man who was working in the lot if I could leave my car in a spot for 2 hours while I used the truck. He says â€œyesâ€ and then 25 minutes later they call me telling me they're going to tow my car. Worst U-Haul ever.Zachary D.
The floorboards were dirty but it may have been muddy in lot cup holder was dirtyAlecia E.
Very efficientIan T.
Was very understaffed, had a long wait and had issues with picking up correct trailerjoshua W.
See above.Alicia S.
They said that the lights were not working on the trailer because something was wrong with my connection not the trailers. So I went to Walmart and bought some stick on lights with to stick them on turns out the last person who rented this had done the same thing so they rented me a trailer with no lights complete stressful situation on an already stressful situation. Not cool not happy.Lee W.
No one at Charleston location.Alvin O.
Uhaul was hooked up by the person renting the uhaul and it was not properly hooked up. The uhaul came off our truck. Luckily the chain held it!!leona K.
I reserved a dolly with my truck reservation. When i arrived, I was told that my dolly had been rented out. As a result, i had to stop and buy a dolly. This was an inconvenience, as I'd hoped to go straight from the UHaul dealer to my home.Katherine H.
I asked for a hand truck, no one told me they didn't have one. I had to drive to another haul to get one. Which made my miles go up and cost me more moneyClifton M.
Super helpful and prompt.Steven G.
Cramped space with frustrated and exhausted staff. Very friendly towards customers but seeing them get irritated with each other made me feel like I was inconveniencing them for being there rather than them being grateful for my business.Heather R.
I WOULD RECOMMEND THIS LOCATION ONLY. BEST THING IS TO GO WITH A DIFFERENT COMPANY.ROGER H.
Great location, had question and associate picked up first ring and guided me on what to do. Made it easy.JOHN M.
Efficient and friendly . One suggestion would be to install trailer jacks on the 6x12trailers. It is hard on the employees and causes more wait time for the patron.Paula B.