The mileage was off so I could not check in via the app, called and spoke to Melody and Jasmine, who said they would update the mileage, reference # 2808755. I also believed I had a flat tire, the tire pressure indicator was on, it was only a faulty indicator. When returning the truck I was also not able to use the app die to the mileage difference. Spoke with a few more representatives and Ashley noted everything said she would take care of it. I rented the truck on October 7 2023 for 4hrs, received an email 3 weeks later stating I did not return the truck and they had been trying to get a hold of me. They had not attempted to get a hold of me so I contacted customer service. Customer service said they would need to contact the location to see if the truck was there…again 3 weeks later. I am waiting for an update.
Amanda Hyatt
Chevron Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Centerville, GA 31028
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Customer Reviews
- 3.0 Average Customer Rating
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No drop box for returning keys- took almost an hour and several calls to get it fixed
Scott DallesasseThe vendors was great Uhaul itself was a horrible experience
Cassandra DavisThe u-haul did not seem well-maintained. It made loud noises while driving and the gas tank was on empty when received. Additionally, my reservation was not showing up for some reason upon pick up so I had to contact several customer support reps to fix the issue in order to access the truck which placed me behind schedule.
Virginia LeeksVery difficult to get the key to the truck!
Jorge SALLENT