This is NOT pickup LOCATIONs fault!!! But UHAUL reservations fault!!! I reserved and truck&trailer 2wks early march23 on your website from Bellingham Wa(to) Surprise Az. The UHAUL location is 6 miles from my home. I checked on it to make sure it was all good on Mon april 1. I got a call from uHAUL Thursday 24hrs before i needed it april 5 , saying my truck is ready and can be picked up in Cashmere Wa…. 184 miles away !!!! ONE HUNDRED EIGHTY FOUR miles! One WAY…. Lets think about this logically…. This ment i had to quit my job 2days early and drive over a mountain pass184miles turn around and drive back 184miles to pack a whole house into a 26’truck….! Just so i can THEN drive back across the mountian pass 184 just to go past the uhaul spot i was just at 24hours ago…. Logic….. i think not. BAD customer service?? YES…. Absolutely. I reserved a truck 6miles from home and had NO OTHER CHOICE. With such short 24hour notice!!! Try giving customers more notice like maybe 72hours especially when you can see in your computer the routes &locations of said trucks. The truck&trailer worked well. The pick up place was perfect. The phone call with such short notice did NOT. Please try and figure this out.
Dennis F
Cashmere Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cashmere, WA 98815
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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If she would have contacted the North Carolina location would have saved us a huge headache! But Joe in St. Paul’s made it right!
DARRYL Lthe truck bed was covered in mud
Jodie PI didn't get a chance to do anything, I got six miles down the road and the move was cancelled for the day. I returned the truck.
Don SDude was cool. not much else to say.
Brandon H