The customer service attendant Heidi is excellent in all respects. Very quick process, all questions answered, no surprises. One little mention is that there was what appeared to be some gravel in the bottom of the trailer when I opened it, resulting in my Lazy-boy chair getting a coating of dust on the bottom which came into the house. I assumed that the trailer would have been clean, but I should have checked it before I left the U-Haul yard.
Michael M
Carp and Cardevco West End Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Carp, ON K0A1L0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Excellent service at this location. It would be nice if it was open every Saturday morning. The truck was sitting in a puddle of water which made the circle check a bit tricky. All said though, very pleased with the service.
DAVID BMy experience was terrible but it’s not the locations fault. They were actually quite good. I booked a vehicle a month before. I received a call the same day saying they didn’t have a truck where I’d selected but would find one and call me closer to the day to tell me where to pick it up They didn’t call. When I finally called they said they didn’t have a truck. They did find one but I had to pick it up in a remote location and couldn’t have it for the length of time I needed. So I had to rent a second one for a day- at extra cost- and do a swap in the middle of my move. Then at pickup I waited an hour for the verification team who only approved me when I called them to find out what was happening. So I had a group of people waiting in my driveway while I tried to get the truck. I’d be hard pressed to think of worse service. It made the weekend a lot more difficult than it should have been.
DAVE SStaff was very helpful and polite. I would recommend this location.
Paul VPickup process was lengthy and complicated.
Yousof E