Drop off location was not open, we arrived at 10am. No one was there, except for 7 or 8 cats hanging out outside of the place. We were able to do the drop off via website
Rylan Erickson
Carters Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Caneyville, KY 42721
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Customer Reviews
- 2.0 Average Customer Rating
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I tried returning the trailer to the Leitchfield, Ky location as it was the closest location, they refused to accept the trailer and told me to take it to Caneyville, KY a 28 miles out of my way round trip. No one was there when I got to Caneyville Uhaul, I tried calling several times with no answer and when I attempted to use the app to return the talrailer myself, there was no cell coverage or Wi-Fi available there. I left the lease agreement in the return slot and called 2 times on Monday and 2 times on Tuesday without anyone picking up. I later called Dayton who was able to connect me to customer service and take care of the return. What a nightmare!
Michael RichardsonWas closed when we returned
Angelia PulleuTruck wasn’t cleaned from previous users. Did not have appliance dolly that I reserved days in advance. Truck was not the size that I requested. The business location looks to be in a poor condition with stray cats all around the entrance. The lady working there acts like she has no idea as to what she’s doing or how to even check over the truck before you get the keys to it. I felt like the whole interior of the business location was filthy and it looks to be an old storage building or something similar.
Lonnie SpearsThere was hardly anywhere to park. I returned it with the same amount of gas as I got it, but they still charged me for the gas and cleaning. It was already cleaned too.
Janet Lucas