Hi Uhaul, Reservation Under Name: Sebatian Arevalo Contract #: 17288656 I am writing to express my extreme dissatisfaction with the service I received during my recent truck rental experience. This was, without exaggeration, one of the worst customer experiences I've ever had. I made a reservation for a truck at 9:00 AM, planning my entire moving schedule around this time. However, when I arrived at your location, the staff member in charge not only displayed an unprofessional and dismissive attitude but also informed me that there was no truck available and that I should return in "an hour or two." This was unacceptable, as I had already hired two movers from 9:00 AM to 1:00 PM. This delay caused me financial losses due to wasted time. When I finally received the truck at 10:00 AM, I was explicitly told to return it as soon as possible. I complied and brought the truck back at 11:36 AM, using it for just over an hour and a half. Despite this, I was charged the full four-hour rental rate, which I find completely unfair given the circumstances and the poor service provided. This experience was a major inconvenience, from the delayed pickup to being rushed to return the truck. Given the lack of professionalism, the disruption to my plans, and the financial losses incurred, I am requesting a full refund. I trust you will address this matter promptly and compensate me for this unacceptable experience. Please confirm receipt of this email and let me know when I can expect the refund to be processed. Please see attachment for a breakdown of the credit card charge. Kind Regards, Sebastian A. (917) 287-0373 sebasny17@yahoo.com
Sebastian R
Mateo Express Shipping LLC
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Bushwick, NY 11237
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 3.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
Very dissatisfied with the services provided. In my honest opinion that site should be closed down. Should it continue to do business Uhaul would be suied or worst. The man at this establishment is rude, disrespectful and unprofessional. He conducts business on the sidewalk. I have a disability and use a cane to get around. This man sent me to locate the Uhaul nine (9) blocks away. After explaining to him I have a disability which was visible. He stated I should have told the company that not him. After walking the nine blocks and checking 6 uhauls only yo not have the key fit in either of them. I returned to his location. I fused him out then he went and brought the vehicle to me which he could have done in the beginning. I'm very disappointed. I also paid an Uber to return to his location after walking 11 blocks to not find the uhaul. I'm asking to be reimbursed for my Uber which was 15 dollars.
Joanne PAlthough the check-in process felt a bit disorganized when I arrived in the morning, everything else went smoothly. The van I received was very clean, and the gas tank was full. When I returned the van, I accidentally forgot to submit the odometer reading and complete the return process on the app. Instead, I simply returned the keys. The staff member assured me that he would finalize everything without any additional fees, and he followed through. Overall, it was a great experience!
Fady FSpeedier communication. Picking up the phone when called.
CONOR CSeven rules!!! Life saver!
Krystian Z