Good customer service, good experienceMarlon Y.
Moving Truck Rental in Burnaby, BC at Lubeking
(Distribuidor de U-Haul del vecindario)
Burnaby, BC V3N4J5
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 10 a. m. - 3 p. m.
- Dom.: cerrado
- 7/1/2021: cerrado
- 8/2/2021: cerrado
- 9/6/2021: cerrado
- 10/11/2021: cerrado
- 11/11/2021: cerrado
- 12/25/2021: cerrado
- 1/1/2022: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Burnaby, BC V3N4J5
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
- 3.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
Please tell the customer about the lock's code before they leave.BRADLEY Z.
Processing time very lengthy, not professional, dishonest about where to park personal vehicle, over-charges both times. Got a call from representative after cargo van returned, while driving to home, to get email for sending receipt.Josephine C.
Difficult to access the location due to road construction. The young man at the counter was nice and helpful but the older male that was there when we dropped off was not helpful and was somewhat rude. I would most likely go to another location.Doni P.
Very hard to get to. Used Google Maps to assist me in getting there and still not easy.Donald R.
Vehicle was dusty outside and dirty inside on pickup. Representative asked to wait while he washed the dust off the windshield so I could see. That seemed to be the extent of the cleaning. Steering wheel felt "sticky". Not acceptable during the Covid 19 pandemic. Business premises were also below standard in cleanliness and appearance. Not a good first impression for U Haul. Roadworks in front of the business had blocked access to the pick up location. No signage posted saying how to access the location. Spent about 10 minutes trying to find a vehicle access point. Finally had my wife drop me off two blocks away to allow me to walk, escorted by construction workers, to get access to the pick up location.JOHN M.
Very good customer service and friendly.HOSSEIN Y.
I had the mobile pick up and went there at 7:30am for my reservation. Then it said that I have to wait till 10 and go to the front counter in order to get my truck. There's no truck ready in the lot. I called the uhaul hotline and was put on hold for the longest time. Luckily the shop owner was there early and helped fix the mistake they made. That was 9am. 1.5 hours after my reservation start. I received no compensation whatsoever.MICHAEL T.
Please make the lock more obvious and easy to open. (maybe some instruction on how to open in?) thank youElaura M.
Just keep it up guys!!LOUIE B.
The prople on site didn try to help with anything even though they saw me there over an hour trying to pick up my truck. I called earlier to say that I had to get ther 1 hour later and they said that this wouldnt be a problem. After more than one hour outside i finally get to talk with uhual by phone and they were able to help me out. There s a grocery that i already rented and they were amazing. It was quite surprising to be treated like that.PEDRO C.
I would recommend this place ONLY because of the convenience. The customer service was awful. The rep didn't know why I was calling despite mentioning U-Haul. Interrupted me (several times) to say call Uhaul when I was confirming my rental. Eventually he looked at the appointments and asked for my name and it all seemed to click. Didnt have the answers to what seemed like FAQs. When I came to pick up the truck his demeanor was the same. Later, in what could only be interpreted as an attempt to make small chat he became overly inquisitive about my move, house, and relationship. Overall I was super annoyed and then uncomfortable. The website was also not great. I forgot my password to my account, which was the only way (so it appeared) to confirm my rental. When I asked to reset my password I never recieved an email to reset it. I used my phone # and email several times each and nothing. Not in my inbox of spam folders. I then spoke to a U-Haul rep who helped with 1 thing but then had no interest in any feedback in the website or customer experience. Overall it required an unnecessary amount of patience and customer effort. Extremely displeased with the customer rep at Lubeking.Lisa W.
All GoodSalvatore L.
No payment code accessible in my account login...movers will not leave until I provide a code...I wait on hold while.im.paying for a moving truck, but I'm stuck on hold! Mover was impolite and blamed me for bot having the code...this is NOT found in my account login...I clicked the payment code link and logged into my acct.jason G.
I really didnt like the sneaky fuel fee. I honestly thought the charge per km included fuelMario I.
Check Engine Light On - unsafe vehicle Cracked Mirror (side view, driver side) Missing Packing Blankets (despite being purchased in order) No Customer Followup from U-HaulVIKTOR H.
Some of the additional items I rented (dolly and blankets) were not in the truck.William-James G.
No parking on site to leave your personal vehicle when your picking up the rental. Parking available 5-10 mins up a residential street.Shawn B.
I returned the equipment within 4 hours and still you charged me for 2 days this is not acceptable.Rohit J.
Didnt accept my certificate. Called to ask me to return the truck sooner.Jae L.
The staff were very friendly and helpful. The vehicle was not clean. Sticky coffee was in the cup holder, I put my car and house keys in it and they got really dirty. I needed the truck for 2 days but the Local Uhaul team in the area was putting a lot of pressure on me to return the truck earlier. I called the Uhaul main center and the lady who answered my call was very helpful. I have been using Uhaul dating back over 20 years ago and I have always been very happy with the service. The most memorable was when I was immigrating from the US to Canada in 2004, I rented a one way trip from Seattle to Vancouver BC, my son was very little at the time and we enjoyed the ride.Alhagie S.
Received the truck late because the previous user returned the truck late according to the person at the front desk. It was my first time renting the truck and equipment and did not know how everything worked. So the guy at the front desk said he will Prepare everything for me. When I took the truck and went to out moving location, my utility dolly and other furniture dolly was not given to us. I trusted the guy what he told me that he will prepare everything which I thought included all the equipment I paid for. I needed up driving more than the expected kilometres paying more to get the dollies. Partially my fault for not checking the inside of the truck. Would appreciate it if the guy at the front desk lead us in a better direction as I'm a first time user.Sion P.
Provide what customers order and keep truck clean. Mine was filthy! I ordered 2 dozens of moving blankets and when i went to pick up the van they weren't there and none were available. Simply shameful!Christopher R.
Log the proper mileage and fuel after a truck is repaired and have the proper rented equipment in the truck. We had issues with the 24/7 check in and drop off because of improper documentation of mileage and fuel on the truck after they had a windshield repaired and our blankets and dolly were in a different truck. Due to the lack in care it caused us hours of having to be on hold with the call centre trying to get the rental and return it. Extremely unimpressed.Logan G.
It took me 1 and a half hours to get through returning truck procedure due to location checking issue using my mobile phone. Even if Uhaul call centre made a note that I returned my truck before the end of my reservation, local operator disregarded it and charged me late return fee which was 2 days worth retal fee. 24/7 shared service using mobile is too complicated. And there must be alternative way to confirm my location other than using mobile phone's GPS in case it doesn't work.minwook Y.