The check in process took an entire hour. I had to switch locations because the other location didn’t prepare a truck for a Sunday. Really frustrating experience overall.
DUSTIN W
Washington Transmissions Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Prospect Heights, NY 11238
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Rude people on Washington Ave Brooklyn location.
George FDirty cars, smells to cigarette, but after all everything is fine
KAREN M1- I was charged for returning the truck 2 days late although I returned it on the same day as rented. 2- The charge came through at the end ofnthe day as they were closing so there was no one to speak with. 3- There is no designated parking for the trucks so I drove around the neighborhood for almost an hour trying to find a spot close to the office. 4- the incorrect mileage was listed on the start of my rental 5- the establishment is closed during returns so there is no one to confirm when the truck is returned, gas, mileage, etc. Moving is already stressful, getting charged 3x more than I should is insane.
Jenell WAs a first-time renter at this location, it was very hard to identify the van I rented and understand that the number I was given was an vehicle ID number and not the license plate number. The number was not prominent and the instruction on the app was vague. I had to call for help and it still took 15 minutes to find the Van, then use the tricky padlock to get the key from the lockbox. I had to circle around for a while to find parking on the street and was a bit late to return the car, but couldn't extend the rental on the app.
Akiva M