When I arrived I had to wait 20 minutes because the gentleman working in the garage couldn't help me. He had to call someone to come to the location and wanted me to unhook the trailer myself. I asked if this person was working from home due to Covid19 He said no. She was â€œjust out and I had to waitâ€. When she arrived she said she couldn't find my reservation. I showed her the reservation particulars on my phone. The man next to her said I had the wrong address and should go elsewhere. I showed him the return particulars of my reservation on my phone and he walked away. I waited 30 minutes for the woman to find my contract. I signed the release/waiver or whatever it was and she wrote me a CHEQUE for my $60 deposit return. I asked why a cheque as I had paid with my debit card. She said her debit machine wasn't working and they had no cash, yet while I was waiting 4 people paid with debit and 1 with cash Both the man and woman were rude (I think they were husband and wife but I'm not sure). Very very poor service They were more concerned about collecting money from their customers at Discount Tires than they were about their uhaul customers She wanted to email me a receipt at a later date and I was concerned because I had no evidence that I returned the trailer I insisted and she eventually gave me one. A young man returned a truck. She told him the same thing and he agreed (lack of life experience). I hope he didn't end up paying more I would strongly suggest never returning a uhaul trailer here. And if uhaul was smart they would cease working with these people
Alquiler de camión de mudanzas en Brandon, MB en Discount Tire
¿Te mudas de o a Brandon, MB R7C1A5? Obtén cotizaciones de tarifas de alquiler de camión GRATIS en Discount Tire. Los camiones de alquiler de
Obtén cotizaciones GRATIS de camión, pickup y van de carga para mudanzas en Discount Tire
Pickups Trabajos pequeños
Vans de carga Trabajos pequeños
Camión de 10 ft De estudio a
dpto. de 1 hab.
Camión de 15 ft Casa de 1 hab.
a dpto. de 2 hab.
Camión de 17 ft Casa de hasta 2 hab.
Camión de 20 ft Casa de 2 hab.
a dpto. de 3 hab.
Camión de 26 ft Casa de 3 hab.
a casa de 4 hab.
Solo tienes que hacer clic en cada uno de los camiones de mudanza que aparecen arriba para ver las especificaciones individuales del camión, entre las que se incluyen: características de seguridad, capacidad para remolcar, ahorro de combustible y, por supuesto, el tamaño disponible de espacio por camión. Cada camión de alquiler tiene precio individual para ayudarte a ahorrar dinero, tiempo y energía en tu mudanza hacia o desde Brandon, MB.
Alquileres de vans de carga y pickup en Brandon, MB
Los alquileres de van de carga y pickup U-Haul en Brandon, MB son ideales para proyectos de mejoramiento del hogar, entregas y otras cargas pequeñas. Alquila vans de carga o pickups para ahorrar dinero en mudanzas o entregas locales. Los alquileres de vans de carga y pickup son populares entre los negocios locales, estudiantes universitarios y mudanzas pequeñas de casas en Brandon, MB R7C1A5. Nuestras vans de mudanza para alquilar incluyen aire acondicionado, rieles con protección para resguardar tus pertenencias, y vienen equipadas con un enganche para transportar un remolque de alquiler.
- Rieles de protección en el interior de las vans de carga
- Transmisión automática
- Aire acondicionado
- Suspensión para viaje apacible
- V-8 con ahorro de combustible
- SRS/bolsas de aire
Comentarios de clientes
We dropped off after hours
premises could do with a good tidy up
3 days prior to my rental time, I received a phone call confirming my booking. They indicated that the 10' truck that I had booked was not available, but they could substitute with a 15' truck. I said that was no problem. When I arrived for my one-way rental, the vehicle was not there nor were there any vehicles in Brandon. I had just driven 2.5 hours to pick up this rental to move my elderly mother's belongings to our place near Winnipeg. After contacting the head office, the only solutions they had were for me to drive back to Portage la Prairie (1.5 hours) or to Dauphin (3 hours). The agent that I was speaking with at head office had no idea of Manitoba geography. Finally, in exasperation I cancelled the reservation and she indicated that I would receive a $50. fee for my inconvenience. This fee would not even cover the costs that I had endured already in travelling to Brandon for the pick-up. Upon looking in the parking lot at Discount Tires in Brandon, my son-in-law noticed a pickup and a 5x8 trailer. The lady at the desk said that we could rent that, but it would have to come back to Brandon. We agreed that I would return it to Brandon, but I would only pay the one way mileage (I had 2 other witnesses that heard this conversation too). Off we went. When I returned it to Brandon she proceeded to charge me mileage for the round-trip and said that she did not negotiate the one-way fee. I was so frustrated by this point, that I agreed to pay the round trip know that I would then contact head office to lodge an official complaint. The difference in this amount was approximately $60. I should have taken a picture of the steering column which was very dirty and obviously had not been sanitized. Also, the washrooms at the location had no paper towel in either washroom (not acceptable during this time of Covid etc.). I will state that the employee at Discount Tires never "lost her cool" and was professional the whole time both days. However, I feel I was lied to with regards to the one-way vs. round-trip issue. I also enquired as to whether the initial truck that I had booked had arrived back in, she said it had never come in. How can the computer book something that will not arrived back??? I have rented from U-Haul a couple of times before and have been very satisfied. However, this time was an awful experience. I feel that the service was unacceptable, the cleanliness was unacceptable, and the compensation was unacceptable. I did not make the initial booking myself, I had one of the employees in Winnipeg book this for me while I was purchasing packing materials. I did have to move the date by one day, but even then, I phoned the number on my reservation to change the date. You would think that someone would have noticed that the truck wouldn't be in Brandon. I do hope that we can come to some sort of satisfactory remuneration for this fiasco. At this point, I will not be using U-Haul again and I will never recommend it to my friends and colleagues. Sincerely, Patsy Andrews-Vert 204-782-8985 firstname.lastname@example.org (Please respond by email)
Trailer was not there when we went to pick it up at our reservation time. Had to argue with the staff to get a new trailer considering my dad drove hours to town to help me. Then was charged more for the different trailer. All while some unkept man (that did not work there But they called him by first name) tried to approach me and talk to me about uhaul. He seemed under the influence of something and I felt very uncomfortable. And this type of complaint seems VERY common for uhaul, will not be bothering with uhaul again.
Nothing from my experience staff was helpful knowledgeable friendly. Very nice truck to drive as well thank you so much and a huge thank you tour staff.
Truck interior was dirty, coffee stains, and candy wrappers. The retail space was not clean, and the staff did not wear a mask. Brandon is in a state of high Covid, and masks are to be worn at all times in a public space.
Returned after hours.
Quick check out, professional help. lot is a bit tight to maneuver a trailer but made it work.
the storage over the cab leaked and soaked a bunch of our boxes when it rained
The staff at the facility were helpful but the outside site was a little cramped for space. The electrical connection was broken but the staff member that helped me quickly fixed the problem.
Open on time. I was told I could get my rental at 9 am and the storefront was t open until 9:08
Trailer light did not work as they should. Kept replying a message on my dash. The latch on the door swung back and forth because it only held on by one bolt.
The lady that helped me out was very kind, helpful and accommodating.
I did a self check in when returning the vehicle.... so I can't really answer the questions
Clean and sanitize the vehicles prior to pick up. Especially since there's a global pandemic currently happening. Front desk lady was not welcoming or friendly and the place was so run down and trashy.
I got charged 2 days instead of 1. Called the place she said she would call back..didn't. Your phoneline is a huge pain in the ass. All of sudden "sorry we are experiencing difficulties goodbye" hangs up. Get through 15 mins wait request callback say your name then pound doesnt recognize either. Then after taking 15 mins to get through then put on hold for 15 mins and person not coming back so had to hang up. Called back waited 9 mins and Jennifer helped. Not the additional stress I need on moving day. I hope in 3 to 5 days my visa is refunded the 34 dollars plus tax overcharge. I appreciated the uhaul not the headache afterwards.
I was promised a refund that at this point was not provided in full
Great customer service. And I enjoy the truth I rented.
Great service, my best uhaul to always visit!
The system via text and/or email is tedious and assumes pictures can be taken etc. Otherwise, the truck itself was excellent.
My complaint is directed at the condition of the vehicle and its retrieval at the pickup site, but also at the complaint review process/person involved: 26' truck rez for 1800+ mi. and they can't check if it runs properly prior? It bucked and jolted and hurtled my phone/GPS from the dash. There was no A/C in 90s heat for 4 days. The service tech at dropoff verified an oil leak. Yet, the complaint review guy (no signature/no title) refuses any refund on grounds that "A/C is a luxury item" (it was listed as included on the website) and I'm "required to contact Roadside Assistance if there's an issue." Really? I'm not entitled to a well-running vehicle unless it breaks down first? This service didn't even cost less than ABF/U-Pack - which drives it for you - 3 years ago. I even had to back it out in diagonal reverse near tons of parked cars when I picked it up. I don't ask a ton extra in corporate sympathy - but these are uncertain times and even in normal ones these worst practices are unconscionable.
Owner was in on canada and assisted me.even though they were closed.
The equipment rented was blocked by other equipment when we arrived for pick up. Having the trailer accessible and ready for pick up would be an improvement. Assistance for hooking up to the trailer and verifying lights/connections was also not provided because the single employee was in a rush and dealing with other customers. Very friendly service but not a well organized business.