The app needs some work. You should let people know to get their identification cleared prior to coming to pick up the truck as I spent almost an hour with tech support. Second, that you must pick up within 15 minutes of your time is not well communicated - as I tried to pick up 20 minutes after my time, and could not get the app to work and was locked out from picking up. Then on hold for 20 minutes waiting for support. Then the long process of identification. You sent me text messages about my reservation - easy enough to say "Be on time if you are 15 minutes late, you will not be able to pick up your truck", and "save time by putting in your license photos and pictures prior to arrival". It was Sunday morning, so no one was open, my location was not open and I spent almost two hours trying to pick up the truck that should have taken 10 minutes. If I had the option to do all the pre-check in work, then the process would have been a simple, log into the app, get that I am in the location, reconfirm that it is me (with text code to my phone) - and provide me the lock code. Too easy. What if it had been raining or storming and I was outside trying to work this app - with all the photos and scans? A pre-check in needs to be in the app and requested by text message right after the reservation. I had no idea the app was going to ask me all those questions and require all those scans.
James L
Hide Away Storage Central
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Bradenton, FL 34210
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Everything was excellent. Clerk handled everything great
issac eExcellent customer service from manager. Great communication and easy transaction. Will definitely use this location again and would highly recommend.
Mark SSorry I don’t recall the young man’s name that helped me, but he was great!!!!
Johnny RTook 2 hours to pick up the U-Haul and facility was zero help.
Emily H