Check in/out was slow. The franchise software seems to be difficult to use for locations like this one.
Matthew P
Alex Auto And Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Woburn, MA 01801
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Customer Reviews
- 2.5 Average Customer Rating
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The truck itself was fine. Worked well and was clean. The pick-up location, however, was fine but not great. We had a 9 am appointment but were told that we had to "wait for the guy to show up to get us the keys" and that "he would be here any minute" He showed up at about 9:30 and got our information. The shop was very small so we waited outside. He seemed informed but overall very litter information was shared. We were given the keys and were on our way. Drop-off was very easy. We just drove up and handed the keys to a worker and were told that was all we needed to do. Overall it was an easy experience but was different than other U-Haul experiences we have had.
Stephanie G