I received a U-Haul that was on empty. To my understanding, they generally come with a tank of gas. Also I didn't receive the utility hauler w my order. After I had left the pick up site, I pulled over to check for the dolly and it wasn't in the truck. Nor was I informed I needed to get it elsewhere. Fortunately I had a friend following who was able to go back the opposite direction to pick up the utility hauler from a different location. Overall it was a hectic experience.Danielle S.
On Time Used Auto Sales
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Birmingham, AL 35203
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.5 Average Customer Rating
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Location was closed at the time of pickup during work hours. Waited for about 30 minutes for representative to show up. U-Haul customer service put me on hold â€œto talk to scheduling managerâ€ and just disappeared for 25 minutes until I hanged up. Truck was dirty, but representative cleaned it when I showed it to him. I also booked utility cart during reservation, but it was not there, so I had go to U-Haul storage location and rent it separately. Too many issues for reservation-based services.VITALII I.
Amazing customer service would recommend to others great location truck was clean and filled with gascynthia M.
Absolutely not it was terrible. I'm reporting you to the bed and business bureau because I'm being charged for an extra day that I didn't request.Luis R.
The lobby area for customers was extremely hot and inhumane. They have a window separating the employee side from the customer side and it was hotter in the lobby than outside. That made the whole experience failEricka C.