Carol was so pleasant to work with on my U-Haul rental! She went out of her way to help us! I totally would use this location opposed to Liberty NY location! Keep up the great work Bethel Storage! The FostersPAULJAMES F.
Moving Truck Rental in Bethel, NY at Bethel Self Storage Park LLC
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Bethel, NY 12720
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.0 Average Customer Rating
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Big fanLudwig H.
Your website is deplorable. As noted while speaking with your representative the following happened to me: - On the day of pick up, the web site logged me out and refused to recognize my password so that I could log back in. - Making multiple attempts to reset the password, your website never sent the code necessary to do so, to either my email or cell phone. - As such, I lost a half hour waiting for staff to arrive as I could not check out the truck as originally scheduled. - (Not web site related, but the dolly I'd rented was not at the ready for pick up, and I had to manually obtain it from the office and load it myself resulting in more wasted time and effort.) - Afterwards, when attempting to return the truck, your website refused to recognize my location (blaming my device for the error), even after multiple attempts to provide it. Your representative had to call me to confirm its return. - To date, I still cannot log into my account to obtain a copy of my final bill. Please email a copy of same to my address on file. - In speaking to your representative, they assured me that the $20.00 "convenience" fee would be waived due to my terrible experience with your website. - I hope that when you email me the bill, I'll find that they carried through with this promise. Please also feel free to contact me via this same email address should you have follow-up questions and/or refunds applicable based upon my poor experience with your site. Thank you.TROYPATRICK S.
Due to COVID, the owner would not.let us inland wanted to complete the transaction from the phone? Even though we were at her door with masks. Eventually, they allowed my husband to use the bathroom so he finalized the transaction inside. All paperwork was already completed online including payment.Keith R.
I love this location for pick ups. Unfortunatly I had problems with the app, but the helpful staff at the location were able to resolve my issues. If I had been with only the app like some other locations I would have been stranded high and dryBRENDANLEE R.
Give them everything free of charge! LOLLeonard L.
I used 24/7 for pickup. The vehicle was ready, clean, and gas full. The manager Carol double checks that everything goes smoothly for your rental.Steven M.
Nothing ur place is the bestBRIAN M.
I have two units there. Carol and her staff are always professional and very helpful.SUZANN D.
Carol was amazing and did everything that she was able to do to ensure that our rental was seamless!KATHLEENPAYNE C.
My unit had non working A/C. I couldn't charge up phonemikalos K.
Excellent customer service at this location! Truck was clean and we had no issues at all. Staff was friendly and helpful.CAROLJEANNE N.
I hate the app. It needs to be a bit more user friendly. I'm a millennial and still messed it up and it cost me more than I should have spent.Juanita S.
Excellent customer service! Everything was ready when I got there & the whole process was painless. Thank you!Christopher M.
Don't assume everybody has a smart phone. Even the owner had issues in trying to connect with the programs that handle the check out. I have not received an email detailing the final payout.Stanley M.
Had no people interaction at this lo ation..I had to drop keys off in a box and not even know if they got them till I got my receipt..Brittany N.
There's nothing to be changed the place was enormous very easy driving the truck around parking was wide openDouglas J.
Retrieving the truck was for IT reasons something of a nightmare. I had been receiving emails all day long from Uhaul asking me to verify my account, which I did, multiple times. When it came time to do the pickup, these problems continued. Had it not been for the sudden appearance of someone in the store (this was after hours), we would have had to abandon the attempts to actually drive away in the truck. The truck itself was a dream and if you can solve your IT problems, it will be perfect!!! Thank you.James L.
Everything went very smoothly, the management and staff were very friendly, helpful and accommodating. Was very satisfied.Adrian J.
Your 24/7 is terrible! This is the second time that I have pre-scheduled a carefully timed pick (with four hourly paid assistants). only to have the app and Uhaul casually change the pick up location to a location far away causing me to pay extra for gas, labor and losing hours on the project as well as additional charged mileage. I will NEVER pick up a Uhaul vehicle using the 24/7 app. Never! I either pick it up from a human or I will use another rental company. The return process using this app is just as odious. Uhaul makes the renter do a long list of tasks that were once done by the Uhaul paid staff. Now they make the renter do it AND Uhaul charges the renter an additional 20$ if you don't do it. The nerve! Do it your self and stop putting your clients to work!john K.
store opened late and desk person had problems getting key from lockbox. She seemed confused, and I had to meet someone 35 miles away and was late.Barry S.
Be open during operating hours. Was difficult to do business because office was closed many times during business hours posted to the public as 'open' hours.Andrea R.
Service was excellent. Everything was well communicated. The vehicle was clean. I recommend Bethel Self Storage as a business with the highest of standards.Susana K.
It would be good to have some handyman to help with loading or unloading... Of course for extra cost. Thank You . OlgaOlga N.
Is was pleasant there . The works were friendly and nice so was the owner . Had a great experience there .Sandra G.