Horrible. No person at location the building I all locked up. With a note on door to call a number for U-Haul customers. I called. About 15-20 min later 2 older men show up asking what I wanted. I stated I rented the 4x8 trailer they told me to back up they hooked it up. Told me to turn my hazard lights on and I was good to go they would send me information in an email. I get home. The trailer is damaged inside was not cleaned out and I got over charged $30.. I called U-Haul to report the damages and that the inside was not cleaned out. Talked to (2) different people then a few hrs later I get an email from U-Haul to confirm the trailer and plate # when I had already given that information to the (2) other people I talked to. And the plate and trailer # in the email did not match and what trailer I had so once again I am on the phone with U-Haul. Talked to (2) different people again about giving them the correct plate/trailer # and stating That I got overcharged $30. This whole experience was horrible. My house is currently on the market and will need to rent a truck once it sells and will not be using U-Haul.. it's 3 days later and still no refund.
Kerri T
Montgomery Farm & Garden
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Berea, KY 40403
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Super easy to book using online tool and resources. Even though this was special equipment, calling for support was not hard. Location is very customer service focused.
Shawn SThis was a drop off location only, there were no personnel on site. However there was a handwritten note on the door with instructions and a phone number if questions.
KELLI ADo not know it was my first time. Talked to a person on the phone did everything on the phone. Did not see a person.
JAMES VDropped the truck off Sunday, and it wasn't checked in until Thursday. I kept calling to check on it so that I wouldn't be charged.
Matthew H