Terrible experience. Missing equipment. Wrong truck keys given for mobile pickup. It was a mess.
Alicia Smith
SK Enterprises
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elizabeth City, NC 27909
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Online check in wouldnt accept my ID due to it being the paper copy issued by dmv from the renewal. After that no one was present to assist with verification of documents. Corporate number forced me to get someone to drive all the way over to where we were. Then ask if i was driving and then rescan my id and said it was okay? So what was the point of making someone drive all the way to me if yall were going to just accept my Id after i told the people on the phone im going to call Corporate about this whole shitty experience. I have a second reservation at the same location for the following Thursday, however im going to assign this to a location that actually have a person and not self check in only. So aggravating just to borrow a truck for a few hours. Plus the truck was dirty on the inside, and mud all over the back tires like the previous customer got it stuck.
Eric SmithWe've been using UHaul exclusively since a big move in 2021. On each occasion, from first contact to end, our experience has been EXCELLENT! This time was for a small delivery and a trip of less that 60 miles, and from our pick up at one office to depositing the 10ft truck at the end of our trip, it ALL worked FLAWLESSLY. From SK Enterprises who got the day started for us to our FAST and CONVENIENT drop off at Victory Computer, UHAUL Personnel are experts at efficiency, knowledgeable and helpful. They simply are UNMATCHED!
Bee TempleWhen I picked up the truck it was filthy, the attendant swept out the truck before I would take it. The truck itself was beat up badly by previous users, I took a lot of pictures to prove the damage was not from me. It had some serious issues that I did not realize until I started driving it away, I didn't want to take it but was advised it was the only 15' one way available. The driver door did not shut correctly, I was constantly afraid it would fly open when driving, the ill fitting door created a very loud disturbing whistle that I could only stop by leaving the window open which then allowed road noise, still better than the piercing whistle, but neither great. The side view mirrors were unable to be adjusted on either side, the entire 780+ miles I could not see the traffic coming up on me, terrifying ride. Overall I wish I had another choice, I would not have taken this truck.
MELISSA GUNNGreat experience from beginning to end!! Fast and efficient!! Sarah was great to work with and super nice!
Christina Roundtree