The U-Haul website was terrible! After uploading my driver's license, the page refreshed automatically but asked me to upload the license again. I waited for more than 20 minutes, but it never confirmed anything and didn't provide any key code. The live agent via the app was also unhelpful and didn't reply to anything I asked. Luckily, there was a U-Haul employee who helped me obtain the key code from their own device; otherwise, I wouldn't have been able to get the key.
Md R
Imperial Auto LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77045
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Not over charge and be uncoordinated for pick up.
A'nysia LThe building at the drop off was not manned, the sign on the building said private property, the door was lock. I was unsure for safety reasons to knock on the door because of the sign. I called the location number twice before I got someone on the phone.., a worker instructed me to park the truck and leave the keys in the drop box. I did.
STEVEN JI had a good experience there was no problems doing this rental I didn't experience any problems
MELVYN WVan was ready, check out/in was fast & convenient. Customer service was Awesome!
Dawn W