Picking up is easy but returning is very challenging and lots of steps.
FRANKLIN P
Splash Zone
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dixon, CA 95620
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Most painful process to pick up a rental vehicle ever and I've rented from numerous companies including big rental companies and smaller ones. Information like verifying two references is not clear when you book and feels like a trick. I would not have booked if I knew it was that much of a pain.
Andrew WThe mobil check in and out was difficult. The lock on the back I had a difficult time using
LeAnn DVehicle ran okay, but the "Change Engine Oil" message was on when I turned on the vehicle. I had to call customer service and consult the owners manual to figure out how to turn that off so I could see the mileage. Driver side windshield wiper blade desperately needs to be replaced. Windshield was not very clean, and when I used the spray in the wipers, the wiper blade on the driver's side left huge streaks across the field of vision. 7/8th tank of gas is really strange. Why not start with a full tank? Much easier to re-fill at the end of the trip. The following may not be a problem of the location, but the check in and checkout process was terrible. I had to call U-Haul customer service THREE times during the check-in process and once during check-out. First, the app didn't work and I had to switch to the browser. Then it did not recognize the location. Even though the reservation had the location programmed in, the iPhone could not read the location. I also got hung up on the driver's license page. And, for some reason, even though I have a U-Haul account, which includes all my address, driver's license, etc., I have to re-enter all that info during check in. Overall, it took nearly an hour to check out the vehicle. That is not acceptable.
BARBARA BThe app did not work, so I could rent the truck. Had to wait 2 hours in order to get the keys for the truck. I had no choice but to wait for the lady to come and verify that I was not going to steal the truck.
Maria C