The process to do this on line was very time consuming and not user friendly. The mileage that I was charged for was incorrect. I was not asked to input the starting miles when I picked the truck up however before leaving the parking lot I checked the mileage and the truck was at 43,399. My ending miles were 43,555 so I was charged for 60 miles more than I should've been. The truck number is TM1362K. It seems that the starting miles should be something that is verified electronically with the person starting the rental. My guess is that the person that entered the miles on the previous rental entered the wrong miles. I'm sure these trucks have electronic tracking devices on them to look up and see what I actually drove during my rental.JAMES M.
MAD Equipment Company
U-Haul Truck Share 24/7© Location
Bardstown, KY 40004
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- 3.5 Average Customer Rating
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Correct â€œlocationâ€ directions for iOS to show all 3 places to allow or turn on, not just the â€œ press Aa and location onâ€. The u-haul and Safari or what used also has to allow. It did not tell me that, someone else did.Stuart K.
Did not like the whole process and i feel like I was over chargedSarah N.
The location was fine but UHaul's virtual pickup and drop off system is terrible. In signing up for a truck I could not find where to also sign up for a dolly. I had to Phu's orally go in the store the day prior in order to ensure o could get a dolly. Fortunately the person at MAD rental was able to get into my account and order it for me. On the day of rental, the app would not allow me to pickup the truck, it did not recognize me being at the location despite the fact I had elected to allow the app to use location services. Once again the kind people at MAD Rental were able to help me out. Finally when returning the truck, the app bombed out halfway through the return processâ€¦and when I got back in to the app there was no record of my rental! The person at the counter was also unable to see my record nor was she's able to check me in. Fortunately she was able to call me 10 minutes later to tell me my return had gone through. I never received an email or text confirmation or receipt from UHaul. MAD rental 5 stars; Virtual UHaul 0 stars.Charles L.
This process of getting the truck is crazy you need to have better and easier instructions for new peopleJose L.