The checkout process was horrible. The location was decrepid and sketchy and the attendant was not helpful or really capable of problem solving. It took 5 attempts and cancelations to get the truck checked out. Im unlikely to use uhaul againAidan M.
D&T Elite Automotive Group LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Balch Springs, TX 75180
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- 2.5 Average Customer Rating
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Horrible location pick and drop off was a headacheKEMESHA J.
To be honest with you my experience with u haul overall was pretty horrendous! I scheduled a truck on Tuesday for Friday at 6pm. The first location the feed store on gus thomasson literally called me at 1pm and told me to come before 6 because they were not a 24/7 store. So I show up at 2 after telling him the time I could be there. He then tells me they do not have a truck for me and they only have a 26 foot truck so then I ask if I can have that one and I'm told they are all reserved. U haul then took me to another location 10 miles away from me. They did not set me up with the 24/7 pick up but luckily a guy was there to help me and he reset it for me. Then I get the truck and it has zero gas in it. The experience overall was just unacceptableAshley D.
Was suppose to pick up truck at 6:30pm which was after hours so I was doing the mobile pickup thing. The business closed at 6:00pm and would not let me in (they had a gate). I had to beg them to let me in to get the truck. Then, the truck that I was assigned to, was not even there. Had to call uhaul and was on hold for 10 minutes before I could speak to anybody to correct the issue. Finally, I spoke to someone and they were able to get me a truck. Got in the truck and the gas was on empty. I use uhaul a lot and will continue to do so, but this was a terrible experience.CHRISTOPHER S.
Where do I begin? Grateful they had a truck available though. The Saturday manager failed to tell me he would not be open for the return. Fearing extra charges, I came up there anyway. Waste of my time. Tried Monday @0900. Not open. Let's start there. Attitudes from both managers seemed to be the norm. I guess it's expected in this area but it's still your job to halfway take care of your customers. SMHDwight S.