Signage would be great to make it more of an obvious pick up locationcharles P.
Moving Truck Rental in Auburn, CA at Motor World West
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Auburn, CA 95603
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.0 Average Customer Rating
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I was charged 8.00 insurance. I did not want insurance. The last two rentals the the person that checked me out charged insurance. I am requesting a refundMoses R.
Educate employees to ensure customers are aware of check in policies, ie; website/tips etc.Chance B.
Easy to deal with. Quick, clean, and friendly!LUCAS A.
I signed up for a mobile pickup. Van was locked up Until 9 am when office opened. Sensor lights were always on and I was told to Ignore them. Did not get any mileage readings because sensor lights were constantly On saying truck needed service. Pick up Place was a dumpjack K.
Retrain or replace.Ethan O.
2 hours before my scheduled pick up, I got a call from uhaul changing my pickup location 1+ hour awayGerald D.
I had a wonderful experience, I can't think of anything that I would have different. Both guys that helped me went beyond expectations to make my visit as trouble free as possible. (For both trailer and truck a week apart from each other)Sarah M.
Very friendly young man at drop off.STEPHANE L.
Man running the shop literally barked at me as I was trying to figure out where to put the truck after hours. There was no signage or obvious place to leave it, however he happened to drive up to the lot right as we were considering leaving it in the next door lot. There was no hello or good morning, just yelled at me for even looking at his neighbors lot....consider signs if you are going to offer after hours drop off without having a parking lot. Wasn't wearing a mask and didn't seem to care.CHRISTINA G.
All goodSTELLA W.
I hardly ever write reviews, but I frequently read them. I felt compelled to share my experience as I as I see several negative reviews about this location and thought I could provide a positive balance from mine. We needed a 26' truck for a move from Santa Cruz to Auburn. Looked online for the truck and this location had what we needed. Checked in online and Scott got back to me and said I could pick up the truck the afternoon before the rental day to get an earlier start in the morning. We intended to just have the truck overnight, but during the move concluded we would need it longer. We called Scott and he said no problem. Just bring it back by the end of the following day and we'd just be charged for the days used and mileage. The move went fine, the truck worked well and met our needs. Scott was fine to work with and overall our experience was good. I see a lot of posts commenting about U-haul's shortcomings. I've rented several trucks for various moves over the last couple of years. I've had challenges in scheduling, pick up location, etc., but with a little effort have been able to get what I needed and things worked out. My reason for coming back is I like the lower deck trucks U-haul has and the overall cost, which from my experience is considerably lower than the other rental companies out there. Also the quality of their equipment seems to have gotten better over time.Rick V.
Online Reservations need to be improved. My pickup location was moved 5 times within less than a week...Richard A.
When I first walked in to the location I was free by a teenage boy who smelled of marijuana... despite this he was extremely friendly...didn't know where his appliance dolly was had to call the owner (his father) to find the location...he hooked it up and everything was good...returned the 5x9 with ramp trailer 6 hours later the owner Scott was there doing paperwork and the moment I entered the office he was cussing and saying the government is trying to fucking screw him in ever way possible...I said well on that note I'm returning the trailer and I would like to keep the dolly for one more half day I'm having issues with the washer he said I don't give a shit about your issues or drama....are you fucking capable of backing in the trailer? I looked at him and said well geez I'm just a woman let me see if I can...so I did ... waited for him to unhook it and he said your done I told him I wanted I final receipt he said he only does emails than walked away..I returned the dolly at 10am the following day ..the next day looking at my bank records he charged my account $90.97. & $ $45.49...I drove back and showed him he said I was being ridiculous and it was a deposit I told him your son never told me about a deposit...and why was I charged a deposit after I returned it????? I told him to reverse the charge and he told me no it will come off when it comes off stop being dramatic...called him today 12/24 and he said he is not going to do nothing and hung up on me I have three different receipts from him where he charged me a trailer I didn't even rented ...he called me and left three messages on my voicemail after I returned the trailer telling me to return the trailer....he is very unprofessional and he is trying to rip me off I want my money back immediately!!!!!Tamara P.
Get someone from U Haul that can help me get my $300.00 back they over charged me. UHaul has my number.Darrell B.
This gentleman was rude call about wanting the truck back, would not recommend himJOHN K.
The problem is not the location but your company.. I have used you four times in the last 6months and you are batting 1000. You have screwed up every order, which I make at least 2 weeks in advance. In this case I order a 15 ft truck with ramp and you gave me a 10 ft with not ramp so I had to go purchase a ramp for $100.00 - the only reason you get the business is your price is half of what your competition is .so I put up with your B/S and have back up plans which are based on you screwing your customer.Raymond B.
Everything went smooth. Christian was helpful and very friendly. I needed an extra day for the trailer and he responded right away and helped me out. Much appreciated.jim M.
Nothing. Christian was super helpful.Shannon I.
it was quick simple and easy, a lot quicker than other locations and the truck was exceptionally cleanCarl P.
Freindly and helpful folks! Just great. A customer came in looking for this piece of equipment. I was not due in until 12. However, he called on behalf of the new customer to see if i would be in by noon, or sooner. Living close by, i took it right down. He did right by the new customer!Gloria M.
Truck was filthy could used cleaning, windows and windshield was dirty. Not professional customer service.JIm B.
Please see full comments above !!Noelle J.
Trucks should come with a full tank of gas. Also it was not clean inside.Sherry A.