This was such a frustrating experience. I arrived to the location on time (10:30am) to pick up my uhaul. There was no one there and I didn't have a code to unluck the key box. Finally someone was able to call the woman who coordinates the location. Once she arrived she asked to see my reservation. She said â€œoh we don't have a 15' truckâ€ even though that's what I reserved and was confirmed for. Then was told that they also did not have ANY of the equipment I had ordered. I ended up having no choice to take the 10' truck without all the utility dolly's or furniture dolly's I had requested. Finally left at 11:07. The woman that was coordinating was very nice and I realize it's not her fault that everything I had reserved was not available. So I recognize this in Uhaul, and not her. However, this made my move incredibly difficult with the smaller truck, as multiple trips were required and had to extend my time. I am very disappointed in Uhaul and will probably use a different truck rental company next time.Stephanie M.
Ale's Tires Emissions & Brakes
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Atlanta, GA 30316
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Terrible location, trucks were dirty and not cleaned out, trucks were back to back with junk cars so you couldn't even check the vehicle properly before you moved it from the property. The key wasn't in the lock box. They were able to get me a new truck, but it was a terrible process. Would never recommend.Savannah P.
Very friendly and efficientEdward C.
Was given the wrong code for the lockbox on the app. Thankfully there was a worker from the emissions place finishing up and he was able to call the woman to get the proper code. Had me and my girlfriend standing in the cold for 20 minutes putting in a wrong code. 100% terrible customer service and will make me question using U-Haul again. But many praises to the worker from the emissions place.Michael P.
Service was very friendly. However, the mileage didn't match up. I only drove a total of 24 miles and uhaul charged me for 149 miles. I have yet to be refunded my money. (over $120)Michele H.