No one returned called. That includes U-Haul and place of business we rented from. We called U-Haul 2x and was on hold for 25 minutes each time with no each call ending in no resolution. I would never use U-Haul again if they basically didn’t control the market in my area. Honestly I have never had service from any establishment as awful as I did yesterday. Made my sons move from college to home awful
crystal p
Dads Toys
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Athens, OH 45701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I have worked with Dad's Toys for 4 years now while my daughter was in school. I can't say enough about this location! Christina is amazing. She has always been helpful, friendly, accommodating and fantastic to work with! I am very thankful for all the help and assistance that she provided. This location is comes HIGHLY reccomended!
Jeffrey BThe trailer was dropped off on March 31, 2024, at this location on the same day it was rented in Cincinnati. I called the Uhaul 800 number to report the drop off of the trailer. I received a call two days later from Uhaul in Columbus, OH asking when I was going to drop off trailer. I was informed no one had checked the trailer in. I received an email on April 3, 2024, advising the trailer was dropped off. It appears there are communication issues with Uhaul that need to be resolved.
Mike TI don't like that the hrs shown aren't the hrs available however when I went to another location prior they have the same policy ... But I have rented before from this location and she's awesome... Systems down ? No problem she has you covered... So I will continue to use her office ;)
KENNETH HU-Haul online did not have ability for me to pick up truck with cell phone even thought they took and confirmed reservation online. I was on hold 53 minutes with Uhaul morning of pick up and the lady couldn't get the pick up to work on my phone or online. She then said she couldn't hear me anymore and hung up and didn't call back even though took my number for just this reason. Your call in support is abysmal. I called Dad's Toys prior to booking online and no one picked up phone or returned voicemails. Thankfully day of rental they picked up my call and got me on the road over an hour late after Uhaul corp customer service was zero help. Because of this my timing loss compounded through out the day losing me many hours wasted.
Chris L