The people who work at the location did not really know what to do. When I picked up the truck there was a lot of confusion and I was left waiting for 15-20 minutes until they finally figured out what to do. When I dropped off the truck there was also a lot of confusion. First the man consistently argued with me about the fuel gauge on the truck and said it was not where it was supposed to be, when it clearly was. I just went and filled it all the way up for his satisfaction. Also, they tried to charge me much more than I needed to pay, and I constantly tried to tell them the price was incorrect, but they would not listen. Finally they agreed they were wrong in trying to charge me $40-$50 more. The experience with the truck was good, but when it came to the customer service, it was absolutely horrible.
Moving Truck Rental in Athens, GA at Shell Food Mart
Moving to or from Athens, GA 30605? Get FREE truck rental rate quotes at Shell Food Mart.
Get FREE moving truck, pickup truck and cargo van rental quotes at Shell Food Mart
Pickups Pequeños trabajos
Cargo vans Pequeños trabajos
Camión de 10' Studio to
1 Bedroom Apt.
Camión de 15' 1 Bedroom Home
to 2 Bedroom Apt.
Camión de 17' Casa de hasta 2 dormitorios
Camión de 20' 2 Bedroom Home
to 3 Bedroom Apt.
Camión de 26' 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Athens, GA.
Cargo vans and pickup truck rentals in Athens, GA
U-Haul cargo van rentals and pickup trucks in Athens, GA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Athens, GA 30605. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Barandillas interiores en las camionetas de carga
- Transmisión automática
- Air conditioning
- Suspensión Gentle-Ride
- V-8 de bajo consumo de combustible
- SRS/bolsas de aire
I didnâ€™t rent this uhaul, why is my card being charged for it?
I ask for unlimited miles. You charge for mileage. When you know you're going a long distance why would you pay per mile. I'll never rent from this location or Uhaul again. Make b sure everybody understand each other.
Difficulty and delay picking up my equipment and truck. Additionally- my reservation was moved at the last minute to the new location, which was much further way.
We went to the front desk of the gas station to check in, and the front desk individual said we should check in online. We spent 10 minutes trying to figure out how to pre-check in. After completing the pre-check In we went back to the desk and the staff seemed frustrated that we had come back in. We then walked out and called a customer service number and they were able to fully check us in via walking us through the online check in process.
There was one employee working by himself so we were interrupted multiple times during the transaction, I am watching my account for a double charge. He did not seem to be knowledgable about the software and was not very personable.
This location is cool for drop off with the app only. Do not use this location if you plan to interact with people!!
Everything was PERFECT. Many Thanks.
UHaul attendant was very slow and only took time to check out gas station customers. Uhaul was not swept out. Very disorganized location.
I tried returning the Uhaul and this was a gas station location where the attendant was of no help. Told us to drop our keys and papers in the box and it would be checked in the afternoon. I tried the mobile check-in on the app and on my web browser and it would not locate my phone, therefore not allowing me to move forward with the process or able to read instructions on what to do next. The only resolution was to call into u-haul and I received help from Amanda Rodriguez. She was helpful but the process of returning online is flawed.
This location i did not have mich trouble with besides it just taking forever to get my keys for an online reservation. My issue was with the original uhual location i was suppose to get my truck from that even had a 50 dollar guarantee. Did not have my truck and even told me to look else wer when i had made my reservation there for a reason. Finally got them to call in to find another location. The guy i was on the phone with about my new location was rude. Especially when i asked about my 50 dollars they wer suppose to give me. I have yet to recieve my 50 couldnt get a direct answer about how i was going to get that. The guy said i would be credited to my credit card.
When we arrived there, they said :Oh we don't have the truck you have to go to another location. I read the policy about returning back 60$ if they don't have the truck. They promise us to give us the 60$. At the other location they said you have to call the 1800 number.
See comments under P/U location collumn
It took 30 minutes for me to pick up my vehicle. I think most of this was because the website was down, but it was still annoying to go through. Then when I dropped my vehicle off, I was given confusing instructions on how to properly fill the fuel level.
The truck I reserved was not available so I was not able to use online check out and was directed to the counter inside. The attendant had no clue how to use the system and even ended up deleting my reservation. FINALLY, after over 90 Minutes of waiting, he finally got some help and put me in a 20ft truck, since the 15ft was not available. The issue was my 15ft ruck was supposed to have been turned in on the prior day. It was not, and nobody at Uhaul checked that the truck was available. Several days prior to pick up, my pick up location was changed to this new location, but there was no confirmation performed that my truck was actually ready prior to my arrival. That is a UHaul problem. The lack of expertise at this particular location was less of a Uhaul issue and more of the location not being trained, although there has to be some oversight. Once i got past the absolutely poor check out process, the rest of the rental was fine, except for the fact I was driving a much bigger truck than I wanted, spending more gas than I needed. The 15ft reserved was bigger than I really needed, so the 20ft truck I ended up with was HUGE. UHaul apparently has no method to confirm a vehicle is at the renting location and ready. The result is what happened to me, and I'm sure many others. All they had to do was re-direct me to a location that had a 15ft truck, AND a competent agent.
Confirm that all components of the customers order are there. I did not receive the dollies and moving blankets that I rented.
Took for ever to check me out
Backup camera was great
I was scheduled to pick up at 5 pm. I arrived at 4:40 pm. The truck was there & ready, but I had to wait until 5 pm to get the truck. Not real sure why.
Good professional return experience.
Itâ€™s was easy and the man was so nice and got everything done quickly.
Agent did not communicate the closeout process well at all and we were told the end price was only $60.
Return was smooth like always
After getting the truck and at first all seemed to be smooth sailing. But the distance to my home where I was moving from was not far. However, on the departure to my new home in Winder, GA, once on the highway the needle on the temperature went into the red zone. Indicating the engine was over heating. This caused us to stop and wait for engine to cool down. This caused my arrival time to take longer than expected. Very unhappy with this rental and also a risk to our safety. You may contact me at 706 247 5352 or my email. Perhaps this locattion should check first to see the rental truck is safe for all occupants. Compensation would be most appreciative and ensure my loyal patronage continues. Robert Sorrell