I want a full refund for the cost of this rental. I had a tire blow out on the way to my destination. I understand things happen and was satisfied with the road side assistance I received to get me back on my way. However, the reason I want a full refund is because the road side tech said the blowout was because the tire that blew out was dry rotted. He also pointed out that another tire on the truck was dry rotted. To make matters worse, the windshield wipers were useless in the rain storm I got it because they were dry rotted. I am VERY UNSATISFIED customer because I was put in a truck that was not road worthy and was DANGEROUS due to the tires and windshield wipers. I reported these issues to the drop off location, but he said his Internet was down and he couldn't report these issues. If the transmission had of went out in this truck, I would understand that is something a visual inspection would not uncover, but dry rotted tires and windshield wipers are something a person in the business of renting trucks should have seen easily. I uploaded pictures of the dry rotted tires to the road side assistance case, but I didn't realize the issue with the wipers until later in my trip.
Chris B.
RA1 USA Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Athens, GA 30605
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Customer Reviews
- 3.5 Average Customer Rating
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The drop off process was efficient and easy
WILLIAM S.No troubles dropping off the Uhaul.
Michelle V.Your online check-in process is very difficult and did not work. Finally had to get the Shell station attendant to assist--but this was obviously not a priority of his so it took us about 30 minutes. You really need to simplify your online check-in and return process. Next time will try Penske.
Tim J.The store manager chose to train a worker during my checkout process which took a lot of time. Upon returning the vehicle, the workers did not know how to complete the process. Rather than asking me to complete the online return, they attempted to download the app and then processed to ignore me.
Dion M.